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Manager Self Service
Zoho Desk allows the supervisor to have access to the information regarding the performance of employees and provide the required
Security
The software prevents critical customer details from falling into the wrong hands. Only your employees can access the customer
Customization
The users can create a distinct self-service portal for each customer. It also allows users to create and use templates for
Third Party Integration
Users can integrate with third-party apps, enabling them to work with several other applications.
Reports
Zoho Desk allows its users to create reports and visualizations to monitor the performance of the teams.
Time Tracking
The user can keep track of the time spent on every task and ticket.
Ticket Management
Zoho Desk provides its users with ticket management services, helping them solve customer issues efficiently.
Call Center Management
The software comes with several features to manage customer queries and concerns on the priority basis.
Social Network
Zoho Desk allows its users to manage calls, emails and posts from the same interface, and it integrates with most of the social
Agent Management
The software helps businesses manage and assign tickets to the right customer service agents efficiently.
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Self-Service System
Mobility
CRM integration
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Brand Name | Zoho by Target Integration |
Information | Zoho Corporation, is an Indian multinational company that specialises in software development, cloud computing, and web-based business tools. It is best known for Zoho Office suite. |
Founded Year | 1996 |
Director/Founders | Sridhar Vembu / Tony Thomas |
Company Size | 1000+ Employees |
Other Products | Zoho Mail , Zoho Creator, Zoho Inventory, Zoho Campaigns, Zoho CRM |
Q. Does Zoho Desk provide multi-channel communication?
Q. Is live chat available for the customers?
Q. How does the knowledge base of the software works?
Q. Does Zoho Desk provide mobility?
Q. Can we extend the help desk?
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