Zoho Assist Software Overview

What is Zoho Assist?

Zoho Assist is a web-based remote support solution, with which businesses get to provide on-demand support to their remote clients as per their needs and requirements. Users can set up unattended remote access in a hassle-free manner and manage clients’ laptops, PCs, servers and mobile devices with ease. It just takes a few seconds to establish safe connectivity, thus speeding up the time and efficiency of the service. Further, Zoho Assist also allows its users to transfer files into the client’s computer during live sessions. It offers the highest security level and all the transfer is encrypted with SSL 256-bit AES encryption.

How does Zoho Assist help in providing instant remote support to customers?

Zoho Assist helps with remote and multi-monitor support and file transfer.

On-Demand Remote Support: With Zoho Assist, you can provide remote support to your employees and clients by accessing their laptop. This kind of support is essentially useful for customer support technicians or IT departments.
Multiple Monitor Support: You can access multiple monitors at the same time, thereby, helping with the increased productivity. Additionally, the multi-monitor navigation feature of Zoho Assist allows a user to switch between different monitors on the remote desktop.
File Transfer: In a remote support session, actions such as patch updates, software installations, etc., take place that requires file transfers. The software comes with an inbuilt feature to transport files to remote systems without using cloud-based storage devices or USB. The transfer is completely secure with 256-Bit AES encryption.

Pricing of Zoho Assist

There are five pricing plans available for Zoho Assist software. These are:

Remote Support: Under this plan, there are three pricing options-

Standard: It comes for ₹333 per month for 1 technician.
Professional: This plan is valued at ₹500 a month for 1 technician.
Enterprise: The valuation of this plan is ₹833 per month for a technician.

Unattended Access: There are two pricing plans available for Unattended Access. These are:

Standard: This plan comes for ₹333 per month for 25 unattended computers.
Professional: This plan is valued at ₹500 a month for the same number of computers.

Please feel free to request a callback. Our sales experts will provide more details about the product.

Compatible Platforms for Zoho Assist

Zoho Assist supports both desktops as well as mobile versions and is available on all platforms - Windows, iOS, macOS and Android.

Benefits of Zoho Assist

Out of the several benefits provided by Zoho Assist, some of them are:

Scheduled Sessions: With Zoho Assist, users can pre-schedule a support session in accordance with the preferred time mentioned by their client. It sends in timely reminders to its users and their clients. Further, users can cancel or reschedule their sessions in case of any last-minute changes.
Advanced Tools: The unattended remote access tool of the software enables you to configure, troubleshoot and take control of your remote assets.
Browser-based Console: The software comes inbuilt with a browser-based console to perform a wide range of functions like transferring files between technicians and customers, chatting and switching between monitors, and many more.
Instant Chat: The built-in voice, text and video chat service offered by the software enables its users and their clients to stay connected with each other during a remote session. They no longer have to rely on any third party chat window for communication.
Multi-monitor Navigation: With the multi-monitor navigation module of the software, users can easily move from one monitor to another with just a click. Thus, boosting their productivity level as a whole.

Zoho Assist Features

Video Call

Security

Firewall Security

Custom Branding

User Management

Email Templates

File Transfer

Instant Communication

Remote Support

Secure Unattended Access

Integration

Screen Sharing

Live Chat

Remote Reboot

Your own Brand

Integrations

Schedule Session

Zoho Assist Plans & Pricing

Zoho Assist price is available on request

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Zoho Assist Gallery

Zoho Assist Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Language:

Windows iOS Android MacOS
DesktopMobileTabletiPad
Web-Based
All Industries
All Businesses
English

Zoho Assist Reviews

Have recommended this product

Overall Score

4.1/5

Based on 1 Reviews

Features 4/5

Value for Money 4.5/5

Ease of Use 5/5

Customer Support 4.5/5

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

MS

mehboob shah

User

Overall

4.2/5

Features

4/5

Value for Money

4.5/5

Ease of use

5/5

Customer Support

4.6/5

“Helpful Team”

Pros : Very quick response from initial enquiry, good providers were recommended who likewise followed up very quickly.

Cons : N/A

Posted - Sep 17, 2016

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Compare Zoho Assist With other Remote Desktop Software

Remote Desktop Software

Zoho Assist

PRICE ON REQUEST

Reviews (1 reviews)

Ease of Use 5

Value for Money 4.5

Features 4

Customer Support 4.5

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Zoho Assist FAQ

Q. What is the maximum file size limit in Zoho Assist?

A. You can transfer any types of files using the software as long as those are within 2GB.

Q. What is the function of Run As Service in Zoho Assist?

A. When the ‘Run As Service’ function is executed, the technician can Reboot the system, or Send Alt+Ctrl+Delt and perform other operations.

Q. What are the system requirements for Zoho Assist?

A. The software requires the following: ? Operating System - ? Windows OS (7, 8, 8.1, 10) ? Linux (All Versions) ? Android (Lollipop 5.0 and above) ? iOS (Version 9) ? Minimum Bandwidth of 128 KBps.

Q. Can I get an app for Zoho Assist?

A. Yes, the software has a mobile app for both Android as well as iOS.

Q. Can I get a demo of Zoho Assist?

A. Yes, Techjockey will provide a live demo of the software as per your chosen date and time.