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Zendesk Chat Review (Zopim): Pros and Cons of the Live Chat Tool
Zendesk Chat
Zendesk Chat
Zendesk Chat
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Zendesk Chat

by : Zendesk

PRICE ON REQUEST

4.7 (1 Reviews & Ratings)

Brand: Zendesk

Type: Software

Operating System: Windows, iOS, Android

Free Trial Available: No

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Zendesk Chat Software Overview

What is Zendesk Chat? 

Zendesk Chat is one of the best live chat software designed for service industries and teams. The software allows organization to use Zendesk to interact with customers in real-time. The live chat software allows businesses to be available always. 

The modus operandi of Zendesk Chat is to provide an easy and high-standard customer experience through a responsive and no-latency messenger. The live chat software offers proactive engagement and automatically generates a pop-up when a prospective customer visits the website. 

Zendesk Chat does not limit itself to providing a live chat messenger, the software also offers detailed and insightful live chat analytics. It allows users to check their approach and understand what needs to be changed. Live chat analytics addresses issues concerning agent performance, customer satisfaction, script responses, etc. 

Why Zendesk Chat is good? 

Zendesk Chat enables effortless operability that results in high customer satisfaction for service industries. The software is designed to have one the least waiting times for connecting with a chat agent in the industry. Plus, the live chat software integrates with multiple channels for handling large amount of work from a single platform. It boost productivity by streamlining and analysing live chat consistently. 

Zendesk Chat enables users to set behavior-based triggers for escalation and forwarding to dedicated agents. At the end of chat, customers are enabled to provide feedback through different methods.

Features of Zendesk Chat

Here is a quick rundown of the features of Zendesk Chat: 

  1. Triggers 
  2. Pre-chat forms 
  3. Offline forms 
  4. Visitor list 
  5. Chat ratings 
  6. File sending 
  7. Chatbots 
  8. Real-time monitoring 
  9. Chat and agent reports 
  10. Conversation tracking 

Zendesk Chat Pricing

Zendesk Chat is available in three different plans, these are: 

  1. Team – Rs. 1008/- per agent per month 
  2. Professional – Rs. 2087/- per agent per month 
  3. Enterprise – Rs. 4245/- per agent per month 

Zendesk Chat Features

Mobile App

Zendesk Chat offers a mobile application for users to work from anywhere at any time with ease. 

Trigger

Zendesk Chat allows users to automate chats and set dedicated agents for keywords. 

Dashboard

This live chat software offers a dashboard for users to monitor their conversational activities in real-time. 

Analytics and Reporting

The software offers insightful operational details to comprehend customer satisfaction, agent performance, etc. through

Customization

Users can customize the messenger according to their requirements. They can adjust the color, shape, size of the pop-up

Chat

Zendesk Chat enables service industries/teams to interact with their customers through an online chat messenger. 

History

 All the chats and their analytics are stored in the software and is accessible at any time. 

Real Time Monitoring

Chat Bot

Users can set up an automated chatbot for set of queries and provide solution automatically. 

Ticketing Management

All the chat requests are managed through the ticketing system for better handling of queries.

Zendesk Chat Plans & Pricing

Zendesk Chat price is available on request

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Zendesk Chat Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows iOS Android
  • DesktopMobile
  • Web-Based
  • All Industries
  • All Businesses
  • English

Zendesk Chat Reviews

64%

Have recommended this product

Overall Score

4.6/5
Based on 1 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

AC

ATUL CHAURASIA

User

4.7/5

4.7/5

4.7/5

4.5/5

4.2/5

“good experience”

Pros :

Cons :

Posted - Sep 22, 2017

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Zendesk Chat FAQ

A. Zendesk Chat has cloud-based deployment type.
A. Zendesk Chat is a web app that can be accessed through various web browsers.
A. Zendesk Chat supports both Android and iPhone mobile platforms.
A. Yes, you can change your monthly plan to an yearly one at any time. But remember that the changes will not take effect until the end of your buying cycle.
A. Techjockey offers demo for Zendesk Chat. Please request a call to schedule the demo.

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