YOCC, which stands for Your Own Calls Centre,automates the contact center operations with its smart cloud telephony services. It allows users to focus on growing the business instead of thinking about any other operation-related issues. This IVR software streamlines business operations and enhances customer service standards.
YOCC is useful for any type of business, be it an MNC, SME or a startup. The call centre software provides call blacklisting, knowing the callers before accepting the calls, unlimited extensions in one number, quantification of ads, call routing configuration, and many other features.
Yocc’s smart cloud telephony services are suitable for MNCs, SMEs, and startups as it enables customers to choose the features that meet their virtual number needs. The reasons it is high in demand across all business sectors are:
With YOCC software, users can add extensions to connect with multiple departments, locations, and employees. You can choose a toll-free or a non-toll free virtual number for your business or continue with your existing number.
YOCC call centre software provides the cloud contact center feature using which one can greet customers in their native language, thereby resulting in higher customer outreach. This enables businesses to think globally but act locally. The multi-level professional IVR solution helps users to streamline their strategic business units on a single hosted number for simplifying the procedures.
YOCC contact centre software ensures the efficiency of call centre processes with the following functionalities:
The price of YOCC is available on request. Feel free to communicate with us for any updates on the pricing via our chat support or over the phone.
YOCC Outbound IVR is a voice-based customer outreach system. It allows one to effortlessly integrate voice calls to customer databases for promotion and alerts. The call centre software comes with the smart call transfer feature that lets users transfer calls to any number, whether it is landline or mobile. This increases productivity and facilitates flexibility. You can provide your callers with the convenience to speak to the same agent.
This helps accelerate query resolution and give your caller a personalized experience every time. Users can choose a set pattern or random routing on how to route the incoming calls to the agents. The call centre software helps in handling multiple calls at once to eliminate any caller waiting, thereby, resulting in zero missed calls.
YOCC app is available for Android phones and iPhones. It uses cloud telephony and enables businesses to base their entire communication system to one automated number that supplies to several extensions hassle-free.
It provides details of support operations like maximum calls and best performing employees which helps improve customer satisfaction. Besides call report, it generates the database of targeted clients automatically. It also helps in lead generation and decreases advertisement expenses.
Strategic Management Tool
Quantify revenue from each ad channel, monitor calls and get insights on customer behavior.
Monitor live or recorded calls to ensure that calls between agents and customers follow high customer services standards.
Robust Call Analytics
View call analytics and agent specific call reports to get insights about inbound calls.
Automated Database Generation
YOCC generates database of targeted clients automatically which can be integrated with CRM.
Automate your complete business telephony system to streamline operations and improve customer service
Add multiple extensions for multiple locations, departments, and employees.
Multi Language Support
With a multilingual cloud contact centre, you can greet and serve customers in the language they want.
Call Management System
Both inbound and outbound call management. Handle multiple calls at once, same agent can attend one customer, and more.
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Q. What is the advantage of multiple extension in YOCC?
Q. How YOCC software helps with contact management?
Q. How can I smartly track calls using YOCC software?
Q. How is lead management done through YOCC software?
Q. How can I route calls through YOCC?