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Voice Analytics

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About Voice Analytics

VoiceAnalytics is an automated voice performance management for call centres, customer service teams and UX-based roles. It analyses 100% of calls daily/hourly and processes it to identify emotions (displeased, happy, uncertain, disappointed, neutral), keywords and phrases used (protocol, products, critical words), speech style and quality markers (articulation, intonation, pitch, speed, together-speech etc.) and productivity (speech, music and void times) in calls. The software helps in increasing operations efficiency and customer retention. It also reduces internal agent turnover to raise the efficiency of call handling and boost sales conversion rate, among other things.

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Voice Analytics Features

Voice Analytics facilitates automated performance management for call centers.
Voice Analytics also provides cloud-based speech analytics solutions for call centers.
Voice Analytics is able to recoganize different speech styles and identify the gender of the caller.
Voice Analytics is able to determine if the customer was satisfied by the call using complex algorithms.
Voice Analytics recognizes various elements of speech including articulation, intonation, pitch, speed and speech silence.
Voice Analytics is able to track important keywords and phrases to provide solutions.

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Voice Analytics Specifications

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Voice Analytics FAQs

Yes, objective track of each agent’s progress.
Voice Analytics can automatically detects in-call speech, music and void periods.

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