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Vocalcom call centre

by : Vocalcom

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Vocalcom Call Centre

by : Vocalcom

Starting Price ₹4142/Month Inclusive of all taxes
View plans View Feature Get Discount

Brand: Vocalcom

Type: Software

Operating System: Windows

Free Trial Available: No

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Vocalcom call centre Software Overview

Vocalcom call center software is a call center solutions that manages the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center solutions provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers. 

Product Features

  • Collaborate in real time - Agents can communicate with ease using instant messaging and our built-in chat feature. Your agents can collaborate, share insights, or get input from supervisors instantly.
  • Multi-channel virtual queuing - Respond to customers faster and easier, no matter how they contact you. Virtualize and scale enterprise routing rules and contact distribution. An Intelligent universal routing for a seamless cross-channel customer experience. ( voice, email, chat, social media, mobile)
  • Advanced Voice Interaction (IVR) - Reduce costs and enhance customer service levels with effective voice interaction. You can automate routine enquiries, give high-value customers priority, spread agents' workload and survey your customers.
  • Easy & Powerful customization - Easy for non-techies to use and update. Easily customize your own IVR, including speech applications, touchtone call routing, secure transaction processing, and post-call surveys.
  • Drag-and-drop interface - Make adjustments in a snap and incorporate intelligent routing based on customer information into your call flows. Leverage our collection of optimized IVR templates based on best practices.
  • PCI-DSS compliant - Level 1 payment solutions to protect against credit card fraud.

Vocalcom call centre Features

  • Inbound & Outbound
  • Omnichannel
  • Artificial Intelligence
  • CRM integration
  • Cloud Based
  • ACD
  • IVR/Voice Recognition

Vocalcom call centre Plans & Pricing

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India's best software experts are at your disposal to guide you for all your software needs

Get the support with comparing different product features, pricing and more to grow your business many fold


Their expertise can help you save time and money

Try Before You Buy


Our software partners are fully equipped to provide a FREE demo for Techjockey customers

Explain their software features better so that you make the right choice for your business


They can guide you with different use cases and make sure you own the best suited software and make a positive change in your business growth

Fits Right Into Your Budget


At Techjockey, you can get personalised plan and pricing basis your business needs

With so many options, our tech-experts help you select the right match for your business in terms of features and budget

Trusted by many happy and satisfied businesses

One software can change your life
We make it happen! Get your hands on the best solution based on your needs.

Vocalcom call centre Gallery

[EN] Vocalcom Hermes360: the new intuitive, Omnichannel and AI-ready Contact Center Software
Inbound & Outbound
Omnichannel

Vocalcom call centre Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • English

Vocalcom call centre Reviews

79%

Have recommended this product

Overall Score
4.5/5
Based on 2 Reviews
Features 4.5/5
Value for Money 4.4/5
Ease of Use 4.6/5
Customer Support 4.2/5
We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

SM

Sunita Mane

User

Overall
4.2/5
Features
4.4/5
Value for Money
4/5
Ease of use
4.5/5
Customer Support
4.1/5

“great facility provided”

Pros :

Cons :

Posted - Oct 2, 2017

RK

Raghav Khanna

User

Overall
5/5
Features
4.7/5
Value for Money
4.8/5
Ease of use
4.8/5
Customer Support
4.4/5

“I am highly highly satisfied with the service”

Pros :

Cons :

Posted - Sep 25, 2017

Compare Vocalcom call centre With other Contact Center Solutions

Vocalcom call centrelogo

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Vocalcom call centre

Starting Price

₹4142 View plans

Reviews (2 reviews)

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Vocalcom call centre FAQ

Q. Which operating system does Vocalcom call centre support? arrow

A. Vocalcom call centre Contact Center Solutions is compatible with Windows operating systems.

Q. Is there any Vocalcom call centre app? arrow

A. Vocalcom call centre Contact Center Solutions app is not available.

Q. What is deployment type of Vocalcom call centre? arrow

A. Vocalcom call centre Contact Center Solutions supports Web-Based.

Q. How much does Vocalcom call centre cost? arrow

A. Vocalcom call centre Contact Center Solutions pricing starts at Rs.3510.00.

Q. Who are the potential users of Vocalcom call centre? arrow

A. Vocalcom call centre Contact Center Solutions is typically used in All Industries.

Q. Is there any free trial or demo for Vocalcom call centre? arrow

A. Vocalcom call centre Contact Center Solutions demo is available for free with Techjockey.com

Q. Is Vocalcom call centre free? arrow

A. Vocalcom call centre Contact Center Solutions offers a free trial. However, the premium plan with advanced features available at Techjockey .

Q. How can you download Vocalcom call centre? arrow

A. For Vocalcom call centre Contact Center Solutions installation, insert the given CD/USB flash storage in your system and open the Setup Wizard to get started.

Q. How does Vocalcom call centre work? arrow

A. Vocalcom call centre Contact Center Solutions helps with Inbound & Outbound,Omnichannel,Artificial Intelligence and CRM integration. It's a complete solution for Cloud Based,ACD and IVR/Voice Recognition.

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