Vocalcomnbspcall center softwarenbspis a call center solutions that manages the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center solutions provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers.nbspProduct FeaturesCollaborate in real time - Agents can communicate with ease using instant messaging and our built-in chat feature. Your agents can collaborate, share insights, or get input from supervisors instantly.Multi-channel virtual queuing - Respond to customers faster and easier, no matter how they contact you. Virtualize and scale enterprise routing rules and contact distribution. An Intelligent universal routing for a seamless cross-channel customer experience. ( voice, email, chat, social media, mobile)Advanced Voice Interaction (IVR) - Reduce costs and enhance customer service levels with effective voice interaction. You can automate routine enquiries, give high-value customers priority, spread agents39 workload and survey your customers.Easy amp Powerful customization - Easy for non-techies to use and update. Easily customize your own IVR, including speech applications, touchtone call routing, secure transaction processing, and post-call surveys.Drag-and-drop interface - Make adjustments in a snap and incorporate intelligent routing based on customer information into your call flows. Leverage our collection of optimized IVR templates based on best practices.PCI-DSS compliant - Level 1 payment solutions to protect against credit card fraud.