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Vision Helpdesk

by : Vision Helpdesk

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Vision Helpdesk is a customer service software that provides the best-in-class customer support tools to small, mid-sized companies and big enterprises. The customer service software offers help desk ticketing and service desk management modules for managing all customer requests in a single place.... Read more

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Vision Helpdesk Software Overview

What is Vision Helpdesk?

Vision Helpdesk is a customer service software that provides the best-in-class customer support tools to small, mid-sized companies and big enterprises. The customer service software offers help desk ticketing and service desk management modules for managing all customer requests in a single place.

The customer support system is a centralized platform for tracking staff replies and handling customer requests. Integration with CRM, project management & chat tools and SLAs ensure that no customer query ever goes unresolved. The customer service management system supports static code analysis and dynamic vulnerability scanning for securing the customer & helpdesk data.

Key Modules of Vision Helpdesk

  • Help Desk: The multichannel ticket management software helps with processing, receiving, and responding to service and incident requests. The help desk software centralizes customer conversations via a web portal, email, chat, phone, and Facebook.
  • ITIL/ITSM Desk: This PINKVerify certified service desk software is ITIL/ITSM compliant. The software also ensures the easy management of assets, incidents, service catalog, release management, and knowledgeable management.
  • Satellite Help Desk: Vision Helpdesk is a satellite help desk software best for managing the functionalities of IT service desks and customer support teams across multiple companies.
  • Live Chat Software: The live chat messaging platform is a real-time and secured multi-company tool, which ensures higher customer engagement. The software will empower your support team to provide faster service to website visitors and convert them into customers.

Why Use Vision Helpdesk Software?

  • Ticket generation: The ticket management software provides two separate portals, one for staff and the other for customers, for generating tickets about customer requests.
  • Chat integration: The live chat tool supports integration with emails, Twitter, Facebook & more for communicating with the customers across different channels.
  • Achievement levels: Get the best out of your team’s performance by assessing their achievements using the inbuilt leader board.
  • Task progress: Simplify the task workflows, schedule assignments and collaborate with teams using this help desk software.
  • Rule-based criteria: It helps automate the ticket flow to ensure that all customer queries are addressed in real-time.
  • Ticket escalation: Ticket escalation ensures that no tickets are missed or delayed.
  • Localization tool: The tool not just allows you to access the portal in a language of your choice but also permits the admin to add new languages or modify the existing one.

Benefits of Vision Helpdesk

  • Multiple channels for communication ensure greater customer satisfaction.
  • Integration with VOIP & third-party chat software helps staff resolve issues better.
  • Staff collaboration function to manage workloads for reaching organizational goals
  • Payment gateway integration lets customers use their preferred mode.
  • Customized SLAs provide resolution & response times for every individual ticket.
  • Effective time tracking for managing billing client-wise or department-wise

How Does Vision Helpdesk Work?

The latest version of Vision Helpdesk is primarily used for managing helpdesk, service desk, lice chat and customer queries. It has an intuitive interface and is simple to use. Vision Helpdesk can be easily integrated with your existing systems to ensure a smooth workflow. For more information, you can also refer to user manuals and take an online Vision Helpdesk demo at Techjockey.com.

How To Use Vision Helpdesk?

Get started with Vision Helpdesk in five simple steps:

  • Step 1: Buy Vision Helpdesk installation key from techjockey.com.
  • Step 2: Install Vision Helpdesk on your device.
  • Step 3: Sign up & create your account.
  • Step 4: Add users & assign permissions.
  • Step 5: Get started with Vision Helpdesk.

What is the Price of Vision Helpdesk

Price of Vision Helpdesk is available on request at techjockey.com.

Vision helpdesk software price may vary based on customization, additional features required, number of users, and the deployment type. For subscription-related details and offers on premium packages, please request a call back from our product experts.

Vision Helpdesk Plans & Pricing

Starter Help Desk
1410
  • Option(s)
    • Quantity
    • Monthly
Pro Help Desk
2293
  • Option(s)
    • Quantity
    • Monthly
Satellite Help Desk
2733
  • Option(s)
    • Quantity
    • Monthly
Pro Service Desk
3616
  • Option(s)
    • Quantity
    • Monthly
Ent Service Desk
5380
  • Option(s)
    • Quantity
    • Monthly
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Real-Time Live Chat Messaging

With secure messaging through live chat platform, your sales team can address customer queries instantly and improve engagement. Advanced live chat functionalities increase the chance of converting website visitors into customers.

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IT Service Desk Management

Manage IT service desk functionalities for multiple companies efficiently. The software further helps manage the data of multiple companies in terms of the staff and customers.

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Multi Channel Ticket Management

You can respond to service requests instantly with an advanced ticket management system. It helps centralize all interactions with customers through channels like web portals, emails, phone, chat, and social media platforms.

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Vision Helpdesk Features

Ticketing Help Desk

The help desk software provides a centralized system for your staff to manage all customer queries.

Multi Channel Help Desk

Connect with your customers on multiple channels like email, phone, twitter & Facebook.

Blabby Collaboration

Blabby option helps your staff collaborate on ticket issues, and share files, videos & presentations.

Help Desk Ticket Billing

Time tracking module can be used for creating and sending professional invoices to the customers.

Gamification

The support ticketing system lets you set up quests, goals & achievement levels for improving the staff performance.

Task Management

Manage tasks by creating them and assigning these to the staff for simplifying the workflow.

Knowledgebase & Forums

Create a categorized knowledge base, rate the content, and share comments with Vision Helpdesk.

Help Desk Automation

The software helps define the rules to address customer queries based on various criteria and events.

SLA Rules and Ticket Escalation

Service level agreement tickets show the ticket resolution & response time for resolving customer issues.

Time Tracking

It allows time tracking entries for billable & work time, amount and work description.

Multi Language Help Desk

Translate staff and customer portal in different languages with the live chat tool.

Customer Support Survey

The customer support software with inbuilt custom form elements helps prepare survey forms.

Self Service Customer Portal

The portal offers knowledge base and community forums that include FAQs, articles, etc.

Secure Help Desk

SSL & password encryption, IP restriction and two-factor authentication ensure that the customer data is always protected.

Reporting

Get access to metrics for analysing staff performance, customer preferences & ticketing.

Apps and Integrations

Integrates easily with third party software for billing, chat, project management and CRM tools.

Vision Helpdesk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobile
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • English
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Vision Helpdesk Brand Details

Brand Name Vision Helpdesk
Information Vision Helpdesk offers four products 1) Help Desk Software 2) Satellite Help Desk (Multi Company Help Desk) 3) ITSM Service Desk Software 4) Live Chat Software All products are available in both SaaS and On-Premises versions.
Founded Year 2005
Director/Founders Sachin Jadhav
Company Size 1-100 Employees

Vision Helpdesk FAQ

A. Vision Helpdesk customer support software demo is available for free with techjockey.com.
A. Vision Helpdesk support ticketing system offers a free trial. However, the premium plan with advanced features is available at techjockey.com with exciting deals. .
A. For Vision Helpdesk customer support software installation, insert the given CD/USB flash storage in your system and open the Setup Wizard to get started.
A. Vision Helpdesk customer service software helps with managing customer queries and issues. It is a complete solution for tracking ticketing and helpdesk processes and providing live chat support.
A. Vision Helpdesk customer service management system is typically used in educational institutes, IT firms and pharma companies.
A. Vision Helpdesk customer support software pricing is available on request at techjockey.com.
A. Vision Helpdesk service management system supports on-premise deployment.
A. Vision Helpdesk customer service software app is available for Windows and Android.
A. Vision Helpdesk customer service system is compatible with Windows, Android and Linux operating systems.

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