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Call Center Solutions on the Cloud
VAgent
VAgent
VAgent

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VAgent is an IVR software designed to manage call center operations. It is a cloud-based interactive voice response system, which allows organizations to route the calls across your service reps based on the customer’s query. The software facilitates 24/7 customer availability to manage business ... Read more

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VAgent Software Overview

What is VAgent?

VAgent is an IVR software designed to manage call center operations. It is a cloud-based interactive voice response system, which allows organizations to route the calls across your service reps based on the customer’s query. The software facilitates 24/7 customer availability to manage business calls around the clock. The IVR solution helps users track and record every call and save it on to the cloud for the future training and cross-examination of an agent’s performance. 

VAgent IVR solution’s call recording feature helps take voicemail requests for unattended calls and improve the quality of service. Further, this IVR solution allows agents to re-route the call instantly to the required departments. It provides call agents the complete control over how they wish to manage the calls to enhance their productivity. If an agent on call receives another call, he can transfer that extra call to the next available service representative. 

VAgent IVR Software Features

Here is a quick overview of the core features offered by VAgent: 

  1. Automated call recording 
  2. Innovative call routing 
  3. IVR solutions 
  4. SMS alerts 
  5. Greeting messages on call
  6. In-call transfer 
  7. Integration 
  8. Sticky agent 
  9. Live call tracking
  10. Parallel calling 

Why use VAgent IVR system for your call center operations? 

VAgent provides top of the class services for call centres to manage their daily duties. The software also removes the inconvenience of self-hosting the workflow data of the office by hosting data on the cloud. This IVR software introduces an automated call recording facility, which allows call centers to record every interaction. VAgent is not limited to conducting daily operations of a call centre but also helps in improving the quality of service. It allows business owners to setup business hours to take agent calls. And, in case the customer calls at after the business hours, their voice will be recorded through voicemail system. 

What is the price of VAgent IVR Software?

VAgent IVR software price is available on request. Please request a call to connect our sales experts.

VAgent Plans & Pricing

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VAgent Features

Call Recording

VAgent records calls attended by the agents and saves it on cloud.

Call Routing

Call centres can smartly route the calls to concerned departments based on their queries.

IVR Facility

The software offers smart and interactive IVR system which helps to provide support to the customers through automated voice

SMS Alert

This IVR software generates customized text alerts for the post sales and other forms of communication with customers.

Internal Call Transfer

This feature enables agents to transfer call to another service rep while being on a call.

CRM integration

VAgent can be used by sales companies too as it integrates with their CRM system for seamless transfer of data for managing calls

Sticky agent

Sticky agent feature allows agents to track call history and immediately start interacting with those with whom they communicated

Live Call Tracking

The software offers real-time call tracking to check all the calls going on at any given time.

Parallel Ringing

This IVR software allows agents to receive calls parallelly and transfer those to the next available person in the team.

Voicemail

Customers can leave a voicemail message for the agents during non-office hours or holidays.

VAgent Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • Contact Center
  • All Businesses
  • English
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VAgent Reviews and Ratings

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Minavo Telecom Networks Brand Details

Brand Name Minavo Telecom Networks
Information Minavo Telecom has a dedicated and hard working team to cater all your telecom related needs
Founded Year 2013
Director/Founders Minavo
Company Size 1-100 Employees
Other Products V Leads, V Dialer

VAgent FAQ

A. Yes, VAgent allows call centers to create “Click2Call widgets” for easy usage through mobile and websites.
A. No, VAgent is not available for iPhones. It is only available for Android smartphones.
A. This IVR software offers an in-built storage system with complete data security.
A. VAgent is available for demo at Techjockey. Please request a call to get your demo scheduled.
A. VAgent supports four types of outbound calling, these are: 1. Outbound calling with sound 2. Outbound calling with sound and DTMF 3. Outbound calling with call transfer and DTMF 4. Outbound calling with direct call transfer

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