Talkdesk is an innovative cloud-based customer contact center solution. The software provides best-in-class tools to the companies so that their agents can remain connected with their customers without any disruptions. Talkdesk enables its users to deploy a flexible cloud contact center solution within 24 hours. The software also has an academy, known as Talkdesk Academy, which provides training and certificates to the user’s agents. With Talkdesk Boost, users can keep their on-prem ACD and allow agents to work from any preferable location. Talkdesk ensures that users can continue with their business at times when their agents can't come to the office.
The software provides the broadest suite of native apps, helping users deliver outstanding customer experiences, thus building greater brand loyalty. It ensures that all the transitions across digital and phone channels are smooth and glitch-free. The customers will never have to repeat their information asked by users. Talkdesk also makes sure that while its users are communicating with their customers, the voice quality is crystal clear. You can even make customizations as per your requirements to reflect your brand culture. With Talkdesk, businesses can get connected with their customers through all possible channels, irrespective of time and place. The omnichannel includes SMS, chatbots and other popular messaging apps.
The pricing of the software is available as per the unique needs and requirements of the customer. If you are interested, you can drop in a callback request. You will also receive guidance regarding the product’s activation key. In case you are already using Talkdesk and are looking for license renewal, our customer care team is there to help you.
The latest version of the software, V3.12 was released on 7th April 2020. Its unique features include -
Talkdesk is a web-based software. It can be accessed from Windows, Mac OS, Android and iOS devices.
The software offers a wide variety of features which are beneficial to its users -
With Talkdesk, users can seamlessly manage the experience of their customers across all the touchpoints of their journey. The
The software offers advanced tools and features to its users, allowing them to schedule, forecast and conduct quality checks for
The advanced integration tools provided by Talkdesk helps increase business productivity and improve customer satisfaction level
Analytics & Reporting
With Talkdesk, users get access to a wide variety of historical reports in real-time and make significant business decisions
With Talkdesk, users get flexible deployment options, cloud-based communication systems, cloud-native architecture, open API, 50+
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Q. How is the predictive dialer of Talkdesk helpful for the user?
Q. How does Talkdesk help in quality management of the agents’ performance?
Q. Can I get a demo of Talkdesk?
Q. What are the system requirements for installing Talkdesk?
Q. Does Talkdesk have a mobile app?