Servitium CRM

Sold by : Path Infotech Limited


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About Servitium CRM

What is Servitium CRM?

Servitium CRM is designed to support the after-sales processes of an organization, thereby, serving customers across a range of geographies and multiple products. This CRM Software is mapped with different service processes across industries to drive efficiency and responsiveness. The industries it caters to include home appliances, consumer durables, sanitaryware, water technologies, etc. Some of the places it excels are the call-center industry, inventory management, customer and product management, franchise payout, lead management, and others. The software also provides rich and insightful reports and analytics on various business operations.

How does Servitium CRM help with Customer service Management?

The software helps achieve a frictionless customer service experience by utilizing some of its inbuilt features. It aims at providing mobility, resolution knowledge base and self-service solutions for the technicians in this line. The unique processes that are supported by Servitium CRM are:

  • Outsourcing Management
  • Technicians’ day and route planner for hassle-free commute and work
  • Warranty and AMC management for the customers
  • Ticket transfer and estimation
  • Technician Inventory for replacements and repair
  • Tap away access to WAR room

How to achieve the complete digital transformation of your business with Servitium CRM?

Servitium CRM comes with an inbuilt cloud engagement module. This module is further subdivided into four parts namely,

  1. Strategy - It enables you to discover new opportunities and provides transformational insights.
  2. Engineering - This module enables you to perform application modernization and process automation.
  3. Connect - The software offers integration with different apps and provides connections to IoT, Chatbot for data and analytics.
  4. Platform - The platforms supported are SaaS, PaaS, AWS, Oracle, etc.

Servitium CRM performs two types of automation namely, robotic test and cloning automation. Robotic Test Automation is performed by Opkey, which is AI-driven accelerated testing for the quarterly upgrade on Oracle applications. Cloning automation is done by Clonetab that brings both virtualization and automation for ERP platforms. By virtue of this cloning automation, the software ensures a comprehensive refreshment of the Oracle Databases and e-Business Suite, which helps in updating customer records.

The software provides business accelerators for Oracle Apps that aid in -

  1. Order to Cash - It helps in master management, credit exposure, auto AR invoice, customer portal and auto dunning letter.
  2. Finance Operations - The finance operations enable you to perform GL reconciliation, GL drill down, generate auto AP invoice, etc.
  3. Procure to Pay operations - This covers the supplier portal, auto PO receipt generation, RTGS payment facilities and an inventory dashboard, which ensure that you don’t miss out on your customer details.

Pricing of Servitium CRM

The cost of Servitium CRM is completely available as per the needs of customers. You can contact us through the “request a callback” option on our website. We will provide you with the license and activation key so that you can start using the software. In case you want a renewal of any of your chosen plans, you can contact our customer care team without any hesitation.

How does Servitium CRM support the HVAC sector?

Servitium CRM equips engineers to ramp up efficiency and provides comprehensive support in customer service management. In order to keep the systems running, the software allows users to handle replacement and warranty management issued challans with ease. Some of the processes that are supported by Servitium CRM are:

  1. Management of charges, collection and invoicing
  2. Streamlining the sales processes to get leads
  3. Quality control
  4. Easy integration with third-party apps like SAP, ERP, etc.
  5. Sales order processing
  6. Client records organization in a single place.

Compatible Platforms of Servitium CRM

Servitium CRM is supported on Windows for desktop versions.

What are the alternatives to Servitium CRM?

If you find that the features of this software are not suitable for you, then you can go for Realkeeper or Vertex Car Wash Management Software.

Sold By : Path Infotech Limited

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Servitium CRM Features

Servitium CRM helps in acquiring proper information on customer history and accounts to improve customer engagement. Some of the key features are call registration, CSAT, general inquiry, etc.
The software allows an individual to manage the entire product lifecycle along with keeping a close eye on a 360-degree view of the customers and every interaction with them. This helps in elevating the customer experience, minimizing service-related costs and increasing the product quality to help the business prosper.
Servitium CRM helps in a comprehensive product lifecycle management along with keeping a close watch on the customers. Some of the key features are Warranty and AMC Registration, enabling seamless service management, minimizing costs, etc.
This feature helps businesses to manage and track product stock levels, billing information, purchase history, etc., thereby helping them to streamline their operations and improve productivity.
Servitium CRM provides a comprehensive solution for post-sales activities. This helps build better relationships with franchisees for long-term growth, thereby enabling the businesses to produce fast services. Some of the key features are payout setup, claim generation and approval, and daily evaluation process.
This feature of the software helps in creating, storing and distributing the company’s policies. This helps businesses in gathering all the necessary information and enables them to upload documents with proper categorization, while the system helps track the consumption of documents.
Some of the key features of lead management in Servitium CRM are lead capturing and allocation, sales notifications and alerts, and sales tracking and monitoring.
The reports and analytics feature of the software helps in effective team management, generating reports from raw data, compiling them for productive usage, etc. You can get highly customizable and real-time insights into daily business activities.

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Servitium CRM Specifications


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Servitium CRM FAQs

Yes, you can get a live demo of Servitium CRM on request, even on the latest version, that’s 2.07.02. You simply need to schedule your desired date and time and we will get back to you.
The services offered by the software are centred around enterprise applications, digital services, infrastructure support, AMS offering, and hospitality.
Servitium CRM provides Field Service Mobile App for Android smartphone if your Android version is 4.4 and above. Its key features include call allocation and reallocation, management of attendance, leave and travel expenses, geo-tracking of field workers or engineers, technical help desk, etc.
Servitium CRM helps call-centre businesses with inbound and outbound calls, SMS or email marketing, follow-ups, reminders and escalations, employee evaluation, gaining centralised customer data, CSAT, general enquiries, and more.
You can generate reports from raw data, compile the products for efficient usage, thereby, helping in efficient team management. The reports and analytics feature of the software helps in producing real-time and customizable insights into daily business activities.

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