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Olark

Sold by : Olark

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(5) (1 Olark Reviews)

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About Olark

Olark is easy to use live chat software that lets you talk to customers on your website. The Olark live chat app is used by more than 12,000 businesses worldwide. As a result, we've seen Olark used in a myriad of ways - marketing conversions, customer support, and sales funnel growth.

Product Feature

  • The tools you need to close more sales - Olark comes with a wide range of features to help you customize and manage your live chat experience. Scroll down to see why Olark is super simple yet jam packed with customization, reporting and engagement functionality.
  • Simple customization - Having a consistent experience across your site and chat box will result in more sales. With Olark, it's easy to match exact colors, add your own text, and even change to your customers' preferred language.
  • Automated messages - While we want businesses to be human in their interactions with customers, we do offer the ability to automate messages based on a visitor's behavior on your site. This makes it easier for you to serve the right message at the right time without being everywhere at once.
  • Unlimited conversations - With a paid Olark plan, there's no limit to the number of conversations you can have each month, and no added cost if your chat volume is higher than usual. Our per agent pricing means you only pay for your team members who are going to be on chat. You can add or subtract agents at any time and your price automatically adjusts.
  • Searchable transcripts - Chatting with your customers provides qualitative data, product feedback, and insights you can use to strengthen your sales, marketing, and product initiatives. Searchable transcripts make it easy to filter for conversations or keywords that are most valuable to you.

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Olark Features

Having a consistent experience across your site and chat box will result in more sales. With Olark, it's easy to match exact colors, add your own text, and even change to your customers' preferred language.
Unlike other platforms that refresh daily, Olark provides real-time reporting on chat volume, so you can see what day and time you're busiest, which agents are handling the most chats, and how your customers are rating their chat experience.
Chatting with your customers provides qualitative data, product feedback, and insights you can use to strengthen your sales, marketing, and product initiatives. Searchable transcripts make it easy to filter for conversations or keywords that are most valuable to you.
Customers these days don't want to wait for an email response, and they definitely don't want to pick up the phone. Olark makes it easy to talk to people who are browsing your website so you can answer questions in real-time, uncover more leads, and close more sales.
While we want businesses to be human in their interactions with customers, we do offer the ability to automate messages based on a visitor's behavior on your site. This makes it easier for you to serve the right message at the right time without being everywhere at once.
With a paid Olark plan, there's no limit to the number of conversations you can have each month, and no added cost if your chat volume is higher than usual. Our per agent pricing means you only pay for your team members who are going to be on chat. You can add or subtract agents at any time and your price automatically adjusts.
A chat team is the face of your company and it’s important they feel focused and confident every time they greet customers on your site. Olark team management tools give you the power to monitor agent performance, safeguard against agents getting overwhelmed, and keep any size team consistent in their responses.
Olark works with some pretty great sales, marketing, and support platforms, because we think chat data should be an integral part of your process. At the end of the day we want it to be easy for you to talk to your customers, capture those conversations, and use them to improve future interactions.

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Olark Specifications

Olark Reviews

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Customer Feedback

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

mukesh yadav yadav

Position: User

Overall Rating

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consultation given

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Sep 21 2017

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Olark FAQs

We do not offer custom CSS. We do offer an easy-to-use customization GUI to make Olark match your site and brand.
The Olark affiliate program lets you can earn commissions for every new customer you refer.
Yes. You can add Olark to as many sites as you want, and manage chats from one account.
You can be online and offline when it’s convenient for you. If you’re offline - maybe your business is closed for the day, or all of your agents are at their limit for concurrent chats - you can have the Olark chat widget function as an email form; or you can hide the chat box.
At this time, no. But we are exploring ways to integrate chatbots in Olark to make the humans who use chat more powerful.

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