MyOperators

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(4.2) (4 MyOperators Reviews)

Ease of Use 4.1

Value for Money 4.2

Features 4.5

Support 4.3

63%

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About MyOperators

What is MyOperator?

MyOperator is one of the best call center software for businesses of all sizes in India. This solution is trusted by the vast number of business operators that require a fully functional call center. This call center software enables a user to conduct and track a large volume of calls in real-time. The software is capable of automatically allotting calls to the call operators in real-time. It checks for the operators who are free every time a customer calls.

MyOperator enables organizations to integrate it with their ongoing APIs. It facilitates seamless data sharing with CRMs for effortless sales work. This software generates push reports through SMS and Emails to keep the operational information at the manager and call the operator’s fingertips. For real-time monitoring, managers can use the live dashboard.

What features does MyOperator offer?

MyOperator offers the following features:

Virtual number
Toll-free number
Vanity numbers
Call recorder
Call tracker
Push notification reports
Live dashboard
Live call info
Performance reports
Multi-level IVR
After hours call routing
Real-time transfer

How does MyOperator work?

MyOperator call center software operates in four steps:

Customer Call: Caller/potential customer dials the centralized business phone number.
Call Handling: MyOperator plays the recorded IVR message and asks caller to select extension or department.
Call Forwarding: The call gets transferred to the considered department or agent. Meanwhile, MyOperator system is tracking and recording the call and its status.
After Call: Callers can review the calling experience. Managers will get the call reports.

The price of MyOperator

MyOperator is available in four different plans; they are:

Building Business – Rs. 1500/- per month
Growing Business – Rs. 3000/- per month
Big Business – Rs. 5000/- per month
Enterprise – Please request for price

For further information regarding this call center management software, please request a call. Our sales team will contact you at the earliest.

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MyOperators Price

MyOperators price is available on request

MyOperators Features

Choose your business number

Companies can choose their business phone numbers and customize it any time.

Analyze your business’s call traffic

Call center managers can monitor all the calls made in a day.

Connect your callers to the right agent

Users can create an IVR response system and use it to direct calls towards concerned agent or operator.

Notification Engine

MyOperator offers important updates to improve the workflows through notifications.

CRM

This call center software can integrate with the customer relationship management solution seamlessly and share data for leads and sales funnel accordingly.

Call Recording

Call centres can use this software to record all the calls made on a daily basis. These recordings can be heard to monitor employees’ activity.

Toll Free Number

Call centres can deploy toll free helpline numbers and increase the traffic to their marketing campaign.

Analytics and Reporting

The software offers detailed operational insights to improve daily workflows.

Smart Call Tracking

This software enables managers to track all the important details of the calls being made by the call centre. It records when and why of the call, the duration, etc.

Voicemail

The software also provides voicemail services that companies can use to record audio messages from their customers.

Intercom Groups

Organizations can create intercom groups for sharing calls and assigning it accordingly.

Sticky agent

This feature enables users to assign specific agents to sort out queries instantly.

Data Export

The software provides data in PDF and excel sheets which makes it easily shareable and readable.

SSL Security

The software uses SSL security system to protect call center data from any attempt of stealing.

API Integration

Organizations can integrate this software with their regular APIs for daily workflow.

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MyOperators Reviews

Highly Recommended

OVERALL 4.2

5 star

50%

4 star

50%

3 star

2 star

1 star

Customer Feedback

Ease of Use 4.1

Value for Money 4.1

Features 4.5

Support 4.2

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Anupam Saini

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

From sceptic to supporter

PROS : Great company! Excellent customer service and just generally smooth sailing. Would highly recommend.

CONS : N/A

Oct 19 2017

mitesh Tiwari

Position: User

Overall Rating

Ease of Use

Value for Money

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Support

You have to trust these people guys

PROS : extremely helpful team who did everything they could to help solve our issues

CONS : N/A

Oct 12 2017

Syed Ahmed

Position: User

Overall Rating

Ease of Use

Value for Money

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Support

PROS : NO PROS

CONS : NO CONS

Aug 22 2018

Anand

Position: User

Overall Rating

Ease of Use

Value for Money

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Support

PROS : NO PROS

CONS : NO CONS

Aug 22 2018

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