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Knowlarity

by : Knowlarity

₹ 2359/Month

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Knowlarity Software Overview

What is Knowlarity?

Knowlarity is the pioneer of cloud business communication solutions and has been leading the emerging market of cloud telephony for over a decade. Cloud based voice communication solutions equip the businesses with streamlined processes and enhanced customer engagement. This multi-channel cloud communication platform by Knowlarity can integrate with various solutions to help you manage and control large call volumes effortlessly.

What are the modules of Knowlarity’s Cloud Telephony Solutions Suite?

Cloud telephony solutions offered by Knowlarity include cloud contact center, toll-free numbers, virtual numbers, IVR, Click to Call, Softphone and Auto Dialer solutions amongst other additional services. These solutions ensure optimization of your customer interactions with the automation of various processes involved. Embedding cloud telephony into your business CRM is easy and boosts your agents’ productivity with automated call routing, making it feasible to handle concurrent calls seamlessly. With up to 99.99% uptime, you will not miss any call from your customer.

Knowlarity’s cloud telephony solutions enable your customers to connect with you via different channels from anywhere and at any time leading to the identification of quality leads. As working remotely is becoming a norm, recently introduced Softphone solution is the perfect way to equip your agents. The software can help them connect with customers seamlessly through any device like a laptop, desktop, tablet or even mobile phones. All they need is a working internet connection and the option of switching to a hand-held device.

Some of the key features of Knowlarity’s cloud telephony solutions are plug and play installation, scalability, reliable and secure, easy to integrate and user-friendliness.

Features of Knowlarity’s Cloud Telephony Solutions:

Here is a list of Knowlarity cloud telephony solutions’ features for a quick overview:

  • Intelligent call routing
  • Secure, reliable and scalable
  • Approximately 99.99% uptime
  • Real-time call recording, monitoring and analytics dashboard
  • Lead management system
  • Sticky agent feature
  • Multi-lingual support
  • Multi-level menu customization with IVR
  • Softphone solution - MPLS and WebRTC

Benefits of Using Knowlarity’s Cloud Telephony Solutions

Knowlarity has been serving its customers across more than 25 industry verticals. Our cloud telephony solutions complement the business’ growth as they can easily scale in any direction as per requirement. These solutions offer faster, easier and smarter business communication channels which can be fully utilized to engage with customers effectively.
Easy set-up paired with real-time insights into customer interactions help managers monitor workforce productivity to take reflective actions accordingly. Also, managing large call volumes concurrently becomes easy with the integration of one or more of the cloud business communication voice solutions.

Unique Functionalities of Knowlarity Cloud Telephony Solutions

  • Cloud IVR: Saves time on manual forwarding of calls and routes calls to the right department.
  • Missed Call: Free of cost for callers, lets you verify phone numbers during registration, and enables customers to sign up for SMS alerts.
  • CTI solution: Integrates telephony with any software. Reduces the average call handling time, places calls from the ticketing system or CRM.
  • Click to call: Instant calling widget to get in touch with leads instantly.
  • Toll Free: Increases enquiries by up to 40% with free calls. Uses advanced analytics, call routing and welcome greetings
  • Number Masking: You can protect the privacy of your customers and agents by integrating this solution into your CRM
  • Flexibility: Equip your employees to work remotely from any location with Softphone solution, which ensures excellent voice quality and connectivity through the internet
  • K broadcast: Automated voice and text messages to get in touch with masses instantly.

How Does Knowlarity Cloud Telephony Work?

With Knowlarity cloud-based communication solutions, you get a personal telephone number for your business that your customers can use to connect with your brand 24x7. When a customer places a call, it is automatically routed by the server to any one of the enlisted agents, ensuring minimal waiting period for the customers. Intelligent routing always enables connectivity wherein the customer is connected to an expert for quick resolution of the query.

Why Choose Knowlarity?

  • Unlimited Calling plan: Varying plan options for Startups, SMBs and Enterprise customers to provide the flexibility of choosing the most need-appropriate calling solution. There are plans for inbound only, inbound and outbound as well as inbound and outbound along with lead management. 
  • Expert Advice 24x7: Knowlarity software experts are at your disposal to guide you and resolve all your queries. Get the desired support related to our products’ features, pricing and more to help your business grow further. Their expertise will help you save time and money.
  • Try Before you Buy: With a wide range of cloud business communication solutions on offer, it helps streamline your operations with seamless connectivity. Knowlarity support team will take you through different use cases wherein you can take an informed decision by selecting the best fit for your business. There is also a 7-day free trial as an additional advantage for the clients.
  • Reliable and Secure: Cloud communication solutions mentioned here offer enterprise-grade security for businesses that easily fit your budget needs.
  • Remote Working Solutions: Softphone Solution is a perfect option if you are looking to provide your employees with the desired flexibility for working remotely. There is no need for any hardware set up as this software is integrated into your web application and can be used for connecting with customers through any device. You can connect via desktops, laptops and even mobile devices as all you need is working internet.

Pricing of Cloud Telephony Solutions Offered by Knowlarity

Typically, the Knowlarity pricing plans start from ₹ 1999/- per month. There are various plans available for you to choose from, depending on your business needs. Here is a quick overview of the Unlimited Contact Center Plans being offered (per agent) :-

  • Inbound Contact Center - ₹ 2359/- monthly
  • Inbound & Outbound Contact Center - ₹ 3539/- monthly
  • Inbound & Outbound Contact Center with lead management - ₹ 4129/- monthly

The Plan details (monthly basis) for IVR Solution offered by Knowlarity are as mentioned below:

  • FREE 10,000 minutes (monthly); Calling charges per leg 20p/ 30 sec - ₹ 10000/-
  • FREE 23,000 minutes (monthly); Calling charges per leg 20p/ 30 sec - ₹ 20000/-
  • FREE 65,000 minutes (monthly); Calling charges per leg 20p/ 30 sec - ₹ 50000/-

The plans may vary for other solutions. To get more information on the same, you can visit the website or call customer service.
 

Knowlarity Plans & Pricing

Inbound Contact Center
2359
    • Quantity
    • Monthly
Inbound & Outbound Contact Center
3539
    • Quantity
    • Monthly
Inbound & Outbound Contact Center with lead management
4129
    • Quantity
    • Monthly
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Improve Strategic Business Decisions

Improve strategic decisions basis sentiment and conversation insights to understand your customers better to refine your future serviceability and product offerings

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Lower Expenses by Automation

Reduce your manpower cost by automating the conversation analysis process which offers instant insights of phone conversations, or audio/video files

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Accuracy

Make more sense of your transcription with domain-specific targeted words/phrases likes addresses, currencies, years, abbreviations etc.

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Manage Operations Efficiency

Basis the conversation analytics reports analyze your team’s performance in handling the conversations and design future training courses for your staff.

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Knowlarity Features

Cloud Contact Center

Leverage a robust, scalable and flexible solution to manage inbound & outbound voice communication to enhance efficiency.

Virtual Number

Make your business approachable by using local and international virtual numbers.

Click to Call

Automate business engagement with customers by embedding the Click to Call solution in your website and mobile applications.

Missed Call

A simple and cost-effective way to optimize your marketing campaigns.

Auto Dialer

Use progressive and predictive auto dialers to boost agents’ productivity through streamlined calling processes.

Softphone Solution

Equip your business communication with flexibility and work remotely from anywhere in the world through VoIP.

Automated Outbound Calling

Increase your conversion rate by 70% or more with a productive calling solution.

IVR

Multi-level IVR menu to instantly engage with your customer for an enhanced experience.

Truecaller Business

Gives your business number a verified tag by the use of your brand name, logo, verified badge and industry tags.

Knowlarity Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Language:
  • Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Enterprises
  • English
-

Knowlarity Reviews

82%

Have recommended this product

Overall Score

4.3/5
Based on 9 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

Pros

“Simple integration with other software and a fast response whenever additional response team working to resolve problems.” Jatin Singhal - Mar 27, 2022

“It is easy to use and navigate, and I find it an overall value. The interface is clean and simple. It is very easy to use, and it provides the support that you need.” Monika Jain - Mar 27, 2022

“Calling from one to another and connectivity is amazing, as there are no bugs And customer Service can trace back the call, if any.” Tarun Jain - Mar 26, 2022

Cons

“Here are some issues with this application. In very rare cases it will crash.” Kanishk - Mar 27, 2022

“There are few basic features that I knowlarity should implement without making the user pay for them.” Tarun Jain - Mar 26, 2022

“Sometimes, when you've got a call with someone overseas, the quality of sound just isn't the same. It goes in and out and the overall experience is rather choppy.” Sanket Katiyar - Mar 26, 2022

JS

Jatin Singhal

Administrator, Healthcare

2-100 Employees

Software user since: 6-12 months

4.3/5

4/5

4.5/5

4.5/5

4.5/5

9/10

“Knowlarity software reviews - Ultimate IVR Solution”

Pros :

Cons :

Posted - Mar 27, 2022

TJ

Tarun Jain

Administrator, Healthcare

2-100 Employees

Software user since: 6-12 months

4/5

4/5

4/5

4/5

4/5

8/10

“Great connection and calling quality.”

Pros :

Cons :

Posted - Mar 26, 2022

H

HARSHIT

Administrator, Hospitality

2-100 Employees

Software user since: 1-2 years

4.5/5

5/5

4.5/5

4.5/5

4/5

8/10

“I am a big fan of Knowlarity features.”

Pros :

Cons :

Posted - Mar 25, 2022

Knowlarity Brand Details

Brand Name Knowlarity
Information Knowlarity is the largest provider of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets. Knowlarity is headquartered in Singapore and was founded in 2009. Knowlarity pioneered a unique cloud communication technology for Asian and Middle eastern markets.
Founded Year 2009
Director/Founders Ambarish Gupta / Bipul Parua
Company Size 501-1000 Employees
Other Products Knowlarity SuperReceptionist

Knowlarity FAQ

A. Knowlarity Smart IVR Contact Center Solutions is compatible with Windows operating systems.
A. Knowlarity Smart IVR Contact Center Solutions app is not available.
A. Knowlarity Smart IVR Contact Center Solutions supports Web-Based.
A. Knowlarity Smart IVR Contact Center Solutions is typically used in All Industries.
A. Knowlarity Smart IVR Contact Center Solutions demo is available for free with Techjockey.com
A. Knowlarity Smart IVR Contact Center Solutions offers a free trial. However, the premium plan with advanced features available at Techjockey .
A. For Knowlarity Smart IVR Contact Center Solutions installation, insert the given CD/USB flash storage in your system and open the Setup Wizard to get started.
A. Knowlarity Smart IVR Contact Center Solutions helps with Call Recording,Blended Call Center,Integration and Blacklisting. It's a complete solution for VIP IVR Number and Multi-Level IVR.

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