Gruveo

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(4.5) (3 Gruveo Reviews)

Ease of Use 4.5

Value for Money 4.5

Features 4.5

Support 4.5

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About Gruveo

What is Gruveo?

Gruveo is a video collaboration application that helps users connect with their customers right away, without requiring any download link or login requirement. The application enables users to get face-to-face with customers anytime and anywhere, through a simple click on the Call Link. the user can either add a phone number with a ‘@’ symbol before it or join a call room by entering its name. You can either make a voice or a video call on-the-go, directly from your browser. When customers click your shared Gruveo link, they can connect with you instantly, from any device or platform.

How does Gruveo Help in Customer Management?

With this handy Chrome extension, users can make face-to-face video calls with their leads, thus ensuring effectiveness in the sales process. This video conferencing software also helps sales professionals and customer service reps learn about their customer behaviors and needs. Moreover, face-to-face conversions are also effective as you can address their queries and solve their issues instantly, thus maximizing conversions and gaining customer trust. Users can explore various communication methods such as voice and video calls, as well as text messages.

Unique Features of Gruveo

Gruveo comes with powerful features like HD call recording, which can be used for internal training purposes for improving the efficiency of sales reps.
The tool also comes with an in-call text sending feature that enables users to exchange messages during an ongoing call, thus facilitating efficient communication.
Gruveo even has a screen sharing feature with which you can collaborate on documents, run a PowerPoint presentation or even run the demo of software.

Pricing of Gruveo

The pricing of Gruveo depends upon the number of users collaborating and the number of caller links that need to be shared. You can request a callback to get a personalized quote. Gruveo is available for one user per month at around Rs 2000/-.

Benefits of Using Gruveo

Gruveo runs in the caller browser itself and users don’t need to install any separate app or plugin to make the video calls. The latest WebRTC technology that is integrated into modern browsers enables users to make unlimited video and voice calls seamlessly.

The tool comes with call waiting for features, and even a group calling facility.
In case the browser of any user does not support Gruveo, it will suggest some other ways to get connected.
Users can get incoming calls on their Gruveo link and can even organize calls in separate call rooms, which are absolutely disposable.
Additionally, you can allocate the extra Gruveo links and users.
Users can even have custom call backgrounds and company logo to give the calling screen a personalized look as per your brand.
There is also a call waiting feature that makes sure that users don’t miss a call or a valuable lead.

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Gruveo Features

Custom Branding

Users can add their custom brand logo and background to their call screen. The custom branding remains visible throughout the whole call duration.

detail_faq_tick HD Call Recording

Users can record their voice, video or screen sharing calls for internal training purposes, to enhance the communication and customer handling skills of the team members.

detail_faq_tick Screen Sharing

Gruveo comes with a screen sharing feature that enables users to run a PowerPoint presentation or a software or app demo for the ease of the customer. Users can share their screen with a single click on the dedicated button and can choose to share either the whole screen or a particular window.

detail_faq_tick Text Mail

If you are unable to answer any call at any moment, you can prompt your callers to leave their contact details along with a message, which will be sent to your email id directly.

detail_faq_tick Extended Caller Info

With this feature, users can track the location of their callers, the device they are calling from and the referral website through which they are reaching you via Gruveo links. All these details are displayed in the incoming call screen and it enables users to monitor whether their marketing strategies have the potential of generating satisfactory revenue.

detail_faq_tick Instant Text Chat

Gruveo offers a chatbot that enables sales/outreach/ customer support agents to interact with customer (or interested customers) in real-time. It offers pop-up and sound for user notification.

detail_faq_tick Call Waiting

Calling teams can queue the callers during a busy session and automatically assign it to the free agent.

detail_faq_tick Video and Audio calling

This video conferencing software facilitates businesses to conduct video and audio calling from the solution. It also records all the calls for training and employee assessment reasons.

detail_faq_tick Call Security

All the calls made through Gruveo are completely encrypted with industry-tier encryption. It avoids the usage of server for one-on-one calls.

detail_faq_tick Multiple Links Multiple Team Members

Gruveo enables sales teams to operate and track customers effortlessly. Sales agents can transfer customers to their team members based on the query or service requirement specialization.

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Gruveo Specifications

Gruveo Reviews

Highly Recommended

OVERALL 4.5

5 star

100%

4 star

3 star

2 star

1 star

Customer Feedback

Ease of Use 4.5

Value for Money 4.5

Features 4.5

Support 4.5

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Kuljeet Agarwal

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

I can organize calls in separate rooms with Gruveo

PROS : One of the best features that I found in Gruveo is its group calling facility and call waiting features. Moreover, I can organize calls in separate call rooms, which are disposable and get incoming calls from my customers on the Gruveo link itself. These features are really helpful for managing my day-to-day customer calls!

CONS : There isn’t any easy way to identify the participants in an audio-only call. Additionally, there are a lot of transient issues and the audio goes in and out at times. These are the areas of improvement I suppose for the otherwise wonderful app.

Likely to recommend : 8/10 thumb

Jul 25 2019

Shyam Gutta

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

In-call text sending feature is quite helpful

PROS : The recording feature of this rich video calling is really helpful, and it helps send important files or documents or texts to the customers through chat so that they don’t need to wait long for a response. Gruveo comes with an in-call text sending feature that facilitates effective communication.

CONS : While using the Gruveo app, I found that it comes with very little storage; 5 GB to be precise. Moreover, it doesn’t run on all browsers either. Other than that, the application is great!

Likely to recommend : 8/10 thumb

Jun 19 2019

Shyamali Gayen

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

The best app for increasing sales via video-calling

PROS : With Gruveo, I can talk to my leads through face-to-face video calls to effectively improve the sales process as that helps me to gauge the customer behaviour and their needs. I can also solve their queries better and it increases my chances of converting them into customers. Also, Gruveo’s HD call recording feature is quite helpful.

CONS : Sometimes, the ringer is on even when I am not connected, which is quite displeasing. I hope the issue gets rectified.

Likely to recommend : 8/10 thumb

Feb 26 2019