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Freshchat is live chat software for websites to boost customer engagement rates. It provides an interpersonal way to connect with customers through a highly integrative social messenger. The software is capable of unifying multiple channels of communication into one. This helps agents to access chat requests from different platforms without getting confused. Agents can simply select the channel that they want to take chat requests from and start working on it on the fly. With the help of Freshchat chat software, businesses exchanged around 20 billion messages per month in the year of 2019.
Freshchat live chat software has an AI-powered engine which provides triggered messages to website visitors and encourage them to explore product pages, add items to the cart and subscribe for the newsletter. These chatbots help organizations boost engagement and not let visitors go unattended even during after-office hours. Freshchat bots further help qualify leads based on designed workflows. You can also trigger emails to visitors based on their actions on your page.
Freshchat offers a highly integrative interface for companies to collect customers from as many platforms as possible. Freshchat integrations include:
Freshchat works as a single integrating platform to source contact, chat requests, queries, from different sources to ease the work of your sales representatives. The AI-powered engine of Freshchat, also helps to quicken the response mechanism with precise answers and generating follow-up requests with conversations based on intent. Best of all, Freshchat allows agents to send GIFs, videos, images, audios, and documents to the prospects to drive positive responses.
Here is a quick overview of the features offered by Freshchat chat software:
Freshchat pricing is available in 6 different plans, these are:
Sold By : Freshworks
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User Events & Timeline
Team Inbox Lite
Roles & Permissions
Email, social, chat, phone channels
Speech Enabled IVR
Agent Assist AI
Abandoned Call Metrics
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