Freshworks 360 is a feature-rich call center software that is easy to deploy and requires little to no maintenance expenditures. The software has a simplified plug and play function that allows companies to instantly deploy Freshworks 360 in their operation. This call centre software facilitates teams to operate contextually with every single call. It keeps the information of every contact at the agent’s fingertips. The software offers an easy portability system of porting customer information from different systems.
Freshworks 360 has an advanced inbound routing engine that allows agents to not miss a single call and fulfil their targets in record time. This feature keeps a thorough record of all the inbound calls attended during the working hours, including holidays.
Freshworks 360 simplifies the task of phone number and call management in real-time. The software manages phone numbers from multiple locations and categorizes them based on geographic locations for easier access. This call center management software enables companies to purchase active phone numbers in over 90 countries and track their usage in real-time. All these tasks can be done from the convenience of a single account. The software allows companies to utilize all the interaction data such as call recordings, notes, email interactions to adapt a productive sales strategy and optimize lead conversion.
Here are some core features offered by Freshworks 360:
The price of Freshworks 360 varies based on the several factors such as the size of the operations, number of employees, etc. Please request a call for further inquiries regarding the software.
Companies can quickly transport contact details from third-party applications and APIs and categorize it for effective working.
The software provides detailed call logs of the individual agent to track their progress.
This call centre accumulates all the leads scored for efficient contact management.
Companies can start a referral campaign and use it to track the leads acquired through them.
Freshworks 360 automates marketing through email campaigns.
This call centre software offers real-time customer support in case of any operational issue.
The software allows multiple agents to come on a call and collaborate in real-time.
360° Customer View
Agents can track and share the lead with other agents for a better conversion rate. In the meantime, they can track the
Seamless Sales, Service & Support
The call centre software facilitates seamless handling of sales and both pre & post-sales services effectively.
Freshworks 360 integrates with all the communication channels and streamlines them to one portal.
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Call Center Software
Q. Where does Freshworks 360 save all the user data?
Q. What are the system requirements for Freshworks 360?
Q. How to reset my password in Freshworks 360?
Q. Can I use the single license of Freshworks 360 to manage my remote workforce?
Q. Can I get a demo for Freshworks 360?