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by : Freshworks
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Freshservice is one of the best IT service desk solutions designed to meet the challenges faced by modern organizations. The software allows companies to manage their IT assets and problems in real-time. It assists in standardizing service delivery systems across departments, roles, and locations, and streamlining them to a single platform.
Freshservice also helps in boosting the agents’ productivity. The software provides a dynamic focus on individual user workflow. It does so by automating repeating tasks with a robust workflow automation supported by virtual agents and AI-powered chatbots.
Freshservice helps set up an IT system which is efficient, simple and operates with perfect timing. This service desk software can be completely personalized as per your company’s requirements. It handles various kinds of activities such as incident management, SLA management, service cataloguing, etc.
Freshservice allows IT companies to multiple service level targets. The software helps in establishing multiple SLA policies as per the team’s requirements and estimate service delivery to employee in tandem to the said policies. This IT service desk software also allows companies define criteria-based deadlines, depending on source, group, type, ticket priority. Another key benefit of using Freshservice is that enables users to escalate tickets automatically about the SLA violation with the help of pre-determination of automation rules.
Here is a list of features offered by Freshservice IT service desk software:
Freshservice is available in four different plans:
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Freshservice
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A. Freshservice is a web-based application which can be accessed through an internet browser.
A. Freshservice uses cloud servers to store all the information online.
A. Freshservice uses the standard 25 MB of email attachment limit. However, users can integrate Dropbox or Google drive to share data of larger size.
A. Yes, you can send announcement emails, just select “everyone” in the “send to” option and check “notify group members via email” before finally sending.
A. Techjockey offers an online demo before purchase for Freshservice. Please request a call for further information.
Starting Price
₹ 7,110.00
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₹ 7,500.00
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₹ 12,089.00
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₹ 3,500.00
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