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Freshservice

by : Freshworks

₹1499

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4.07 (3 Ratings & Reviews)

Brand: Freshworks

Type: Software

Operating System: Windows, IOS, Android

Free Trial Available: No

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Freshservice software

What is Freshservice?

Freshservice is one of the best IT service desk solutions designed to meet the challenges faced by modern organizations. The software allows companies to manage their IT assets and problems in real-time. It assists in standardizing service delivery systems across departments, roles, and locations, and streamlining them to a single platform.

Freshservice also helps in boosting the agents’ productivity. The software provides a dynamic focus on individual user workflow. It does so by automating repeating tasks with a robust workflow automation supported by virtual agents and AI-powered chatbots.

Freshservice helps set up an IT system which is efficient, simple and operates with perfect timing. This service desk software can be completely personalized as per your company’s requirements. It handles various kinds of activities such as incident management, SLA management, service cataloguing, etc.

Service Level Agreement Management with Freshservice

Freshservice allows IT companies to multiple service level targets. The software helps in establishing multiple SLA policies as per the team’s requirements and estimate service delivery to employee in tandem to the said policies. This IT service desk software also allows companies define criteria-based deadlines, depending on source, group, type, ticket priority. Another key benefit of using Freshservice is that enables users to escalate tickets automatically about the SLA violation with the help of pre-determination of automation rules.

Features of Freshservice

Here is a list of features offered by Freshservice IT service desk software:

Incident management
SLA upkeeping
Knowledge management
Service catalog
Team huddles
Workflow automation
Self-service automation

What is the price of Freshservice?

Freshservice is available in four different plans:

Blossom – ₹999/- per month
Blossom – ₹11,988/- per year
Garden – ₹2,499/- per month
Garden – ₹29,988/- per year
Estate – ₹3,499/- per month
Estate – ₹41,988/- per year
Forest – ₹53,988/- per year

Freshservice Features

Incident Management The software allows users to study, handle, and record IT problems in real-time.
Knowledge Management Users can create quick fixes for incidents and automatically create knowledge base articles for the future reference. It enhances
Workflow Management This service desk software automates IT workflow through AI-enabled chatbots and virtual agents.
Task Management Companies can manage their projects by assembling them into tasks and nested subtasks. Managers can instantly assign them to
Dashboard Users can get complete visibility of their projects with a streamlined dashboard to check the progress.
Inventory Management Keep track of all your IT and non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration
Asset Lifecycle Management Freshservice facilitates tracking and managing of all the assets through different phases, such as, procurement, maintenance,
Reports The software provides detailed and insightful reports on all the IT workflow and IT assets you are managing at any given time.
Mobile App Freshservice provides a mobile application which allows users to raise support tickets and resolve IT-related queries from any
Security The software provides a sign in feature only limited to employees by whitelisting definitive IP addresses. It also provides
Audit Logs The task management module of Freshservice provides an activity log which enables users to monitor their workflow progress.
Contract / License Management This IT service desk software generates automated reminders for users to renew their contracts and software licenses and never
Self Service Portal Companies get a self-service portal for employees and whitelist their IP addresses for easy access to the software.
Multi - language The software allows users to configure the software in multiple languages.
Customization Users can customize Freshservice as per their requirements. It allows them to add different types of fields, create entries,
Analytics Freshservice runs analytics on workflows to examine the strengths and weaknesses of any IT operation and scopes for environment.
Project Management This service desk software allows users to create and monitor their projects from a single platform.
IP Whitelisting Companies can whitelist specific IP addresses to ensure that only authorized users are getting access to the software.
Sandbox Sandbox allows companies to configure and improve their existing IT workflow conditions.
Customer Success Manager The customer service desk manager ensures that it delivers high levels of client satisfaction.

Freshservice Plans & Pricing

Blossom(₹ 999/agent/month billed yearly and ₹ 1,499 /agent/month billed monthly)

₹ 1499

Option(s)
- Quantity (Agent)
- Monthly (Month(s))

Quantity (Agent)
Yearly (Year(s))

Garden(₹ 2,499/agent/month billed yearly and ₹ 2,999/agent/month billed monthly)

₹ 2999

Option(s)
- Quantity (Agent)
- Monthly (Month(s))

Quantity (Agent)
Yearly (Year(s))

Estate(₹ 3,499/agent/month billed yearly and ₹ 4,499 /agent/month billed monthly)

₹ 4499

Option(s)
- Quantity (Agent)
- Monthly (Month(s))

Quantity (Agent)
Yearly (Year(s))

Forest(₹ 4,499/agent/month billed yearly and ₹ 4,499 /agent/month billed monthly)

₹ 53988

- Quantity (Agent)
- Yearly (Year(s))

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Freshservice Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Language:

Windows, IOS, Android
Desktop, Mobile
Web-Based
All Industries
All Businesses
English

Freshservice Reviews

Likelihood to Recommend

Have recommended this product

Customer Reviews

4.07 out of 5

3 customer ratings

5 star

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1 star

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Amritanjal Pandey

23, Jul 2016

I began this process with no knowledge of the programs, and no familiarity with the process. I expected only to get a feel for the options and more information to research ? instead, Techjockey gave me immediate solutions. I couldn?t be happier.

Praveen Kumar

23, Aug 2018

Ease of use and mobile app functionality is excellent. Updates seem to be implemented almost weekly so it is encouraging to see the product constantly evolving and responding to user's requests for improvement. |||The ability to utilize different parameters within certain portions of the site is lacking. IE: if I wanted to restrict visibility of certain service catalog items to individuals within certain departments I cannot do so; it will only allow for restriction based on groups (locations).

Deepak Sharma

23, Aug 2018

Everything is hosted online and easily accessible via web browser or mobile app. FreshService provides a section for creating instruction guides and asset management. The platform is fairly easy to setup with our Microsoft Azure SSO environment. The support team is quick to respond and helpful. |||There are only some minor interface annoyances. When initially loading tickets and attempting to scroll down, the screen keeps rolling back to the top.

Compare Freshservice With other Asset Management Software

Asset Management Software

Freshservice

Starting Price

₹1499 View plans

Reviews (3 reviews)

Ease of Use 4.2

Value for Money 4.5

Features 4.5

Support 4.7

Platforms

Ubuntu

Windows

iOS

Android

MacOS

Deployment

Web-Based

Perpetual

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Freshservice FAQ

Q. What are the system requirements for Freshservice?

A. Freshservice is a web-based application which can be accessed through an internet browser.

Q. Where does Freshservice save all the user information?

A. Freshservice uses cloud servers to store all the information online.

Q. What is the size limit for file attachment to a ticket reply in Freshservice?

A. Freshservice uses the standard 25 MB of email attachment limit. However, users can integrate Dropbox or Google drive to share data of larger size.

Q. Can I use Freshservice to send announcements in the form of emails?

A. Yes, you can send announcement emails, just select “everyone” in the “send to” option and check “notify group members via email” before finally sending.