Five9 Contact Center is an intelligently designed call center management software. It helps call center organizations ensure that their service agents can work from any location easily. Used by enterprises worldwide across different sectors, the software ensures better customer support through higher uptime, clear voice calls, and the information security.
Five9 Contact Center allows contact centers to prioritize their customers’ needs and serve them accordingly. With the help of this call center software, organizations can perform the performance evaluation for their customer service agents and devise plans for their training and improvement.
Five9 Contact Center ensures strong network architecture and telephony infrastructure. It further helps maintain security compliances and implement data protection practices.
Here are some key modules offered by Five9 Contact Center software:
Five9 Contact Center software helps agents divert their complete focus on one aspect – Customer Satisfaction. The call centre software enables agents to seamlessly move between outbound calling lists
and inbound queues. No separate setups are required for organizations as this call center management software allows users to navigate easily.
The software also assists in removing immense technological gaps among CTI, outbound dialers, ACD functionality, and CRM integrations. Agents are no more required to physically login and logout of their dedicated outbound and inbound call queues. Everything is unified to a single platform with this software.
Five9 Contact Center solutions provide detailed and actionable insights to call centers for monitoring and improving the performance of their business. It offers easy access to the information to supervise the key statistics of calling operations and take steps for process improvement. Managers are provided access to the historical data in real-time.
In addition, the contact centre software assesses agents’ performance, gathers insights, and identifies problems that need action. The call center software offers performance evaluation in a visually dynamic and role-based environment, which includes supervisors, executives, and agents.
The price of Five9 Contact Center software is available on demand. You can request a call back for price related inquiries.
Inbound Call Center
The software offers top-notch customer service through ACD intelligent routing, speech recognition enabled interactive voice
Outbound Call Center
For outbound calls, the software accelerates sales through improved contact ratios, boosted lead conversions with more live
This call center removes the technological gap between inbound call distribution and outbound dialing, merging them as a single
Five9 Contact Center software facilitates agents to efficiently navigate between different applications, platforms, devices, etc.
The call center software allows business owners to run their operations with highly advanced workforce automation tools and
The software generates detailed reports across 100 different attributes to measure the performance of different agents and your
Organizations can integrate Five9 Contact Center software with their ERPs, CRMs, and various other solutions.
Custom Pricing Model
The software has a customized pricing model which helps organizations pay only for features they are using.
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Call Center CRM Software
Five9 Contact Center
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Q. Q.1. Where does Five9 Contact Center save all the information?
Q. Q.2. Can I setup progressive dialer in Five9 Contact Center?
Q. Q.3. Will I have to purchase outbound and inbound license separately for Five9 Contact Center?
Q. Q.4. Is there an installment charge for Five9 Contact Center?
Q. Q.5. How to get the demo for Five9 Contact Center solutions?