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Exotel Call Recording Software
Exotel Call Recording Software
Exotel Call Recording Software
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Exotel Cloud Telephony

by : Exotel Techcom

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Brand: Exotel Techcom

Type: Software

Operating System: Windows, iOS, Android

Free Trial Available: No

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Exotel Cloud Telephony Software Overview

What is Exotel Call Recording Software

Exotel Call Recording Software is an IVR solution that enables businesses to record all their inbound and outbound calls for various purposes. With this cloud telephony software, companies can improve their customer handling process and monitor the overall performance of the sales team.

Exotel cloud telephony system requires no addition equipment or hardware, allowing your remote call centre team to work efficiently. Your customer service experts can attend queries through multiple sources, be it voice or SMS.

You can use Exotel call telephony solution for quality control purposes and to train your sales reps internally for enhanced productivity. Moreover, by assessing the customer-agent conversations, businesses can track and identify their buyers’ expectations and hence, can improve or bring innovations to their products and services. Some of their customers are Flipkart, Ola, Zomato, Zerodha, ICICI Bank and HDFC Bank.

What’s Unique about Exotel Call Telephony Solution?

  1. Gather customer feedback: You can talk to your customers and collect valuable feedback by tracking and analysing voice conversations.
  2. Improve efficiency: Using Exotel Call Recording Software, you can minimise the call handling time and make sure that each of your agents has the right info at hand.
  3. Gain credibility and brand loyalty: With this call management software, you can improve the image of your business and brand loyalty by using tools like automated call routing, IVR and others.
  4. Marketing campaign evaluation: Businesses can rate the efficiency and success of their print as well as digital marketing campaigns by analysing each of their call.
  5. Gather customer feedback:You can talk to your customers and collect valuable feedback by tracking and analysing your voice conversations.
  6. Improve efficiency:Using Exotel Call Recording Software, you can minimise the call handling time and make sure that each of your agents has the right info at hand.
  7. Gain credibility and brand loyalty: With this call management software, you can improve the image of your business and brand loyalty by using tools like automated call routing, IVR and others.
  8. Marketing campaign evaluation: Businesses can rate the efficiency and success of their print as well as digital marketing campaigns by analysing each of their call recordings using Exotel IVR solution.

Pricing of Exotel Call Recording Software

Exotel Call Recording Software is available in 3 pricing plans. These plans have credits that you can use for both calling and SMS. Exotel SMS pricing depends on credits used.

  1. Dabble for 3 Agents at Rs 11799 per annum
  2. Believer for 6 Agents at Rs 23599 per annum
  3. Influencer for u=Unlimited Agents at Rs 58409 per annum

We also offer a Custom Solution for Enterprise with more personalised quotes. You simply need to request a callback for Exotel activation key/license key, version upgrade and more.

Benefits of Using Exotel Cloud Telephony Solution

  1. Quality Monitoring: You can control the quality of your customer conversations by monitoring the calls regularly.
  2. Performance Monitoring: You can assess the performance of your agents and monitor their customer management skills by listening to voice conversations.
  3. Dispute Resolution: With Exotel Call Recording Software Solution, you can settle disputes and resolve conflicts faster. For example, in some cases, call recordings can help you to fight legal battles against unhappy customers by defending yourself.
  4. Dual-Channel Recording: This feature enables you to record the participants present in a call separately, which you can use later to assess the call quality. You can also transcribe your calls from speech to text and resolve customer conflicts smoothly.

Compatible Platforms of Exotel Call Telephony Software

Exotel cloud telephony system is compatible with both Windows desktops and mobile devices for Android and iOS platforms.

Exotel Techcom Brand Details

Brand Name Exotel Techcom
Information Exotel provides cloud telephony services such as virtual phone numbers and telephony applications for small and medium enterprises in India.
Founded Year 2011
Director/Founders Shivakumar Ganesan
Company Size 101-500 Employees

Exotel Cloud Telephony Features

Voice & Data Integration

You can integrate your customised voice as well as customer data with Exotel Call Recording Software to personalise every call

Voicemail

You can upload a professional recording or a custom message recorded by a voice-over artist. This will play automatically

SMS Integration

You can integrate SMS and calls with your website and business app using SMS and call APIs to ensure that the customers can reach

Customer Management

Exotel Call Recording Software enables sales reps to manage their customer better by understanding their needs and demands. By

Repeat calls missed

With Exotel, you can identify the missed call patterns, and hence the audience behaviour. You can also set notifications for

Missed Call Services

With Exotel Call Recording Software, you can have cost-effective and efficient missed call campaigns that help to improve

Call Recording

You can record all your customer-agent calls for internal training purposes to improve customer management.

Reports & Analytics

You can receive detailed and easy-to-understand analytical reports that about conversations over call and

Call & SMS Filtering

It filters out all the unwanted calls and SMS to avoid wastage of time in answering not-so-promising leads.

Get Real-Time Notifications

With this call recording tool, you can receive notifications at the right time and never miss out on a call again. 

Daily Email Reports

You can receive detailed reports daily via email about your company

Exotel Cloud Telephony Plans & Pricing

Dabbler (3 Agents)
11799
    • Quantity
    • Monthly (Month(s))
Believer (6 Agents)
23599
    • Quantity
    • Yearly (Year(s))
Influencer (Unlimited Agents)
58409
    • Quantity
    • Yearly (Year(s))
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Exotel Cloud Telephony Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows iOS Android
  • DesktopMobile
  • Web-Based
  • Education, Healthcare, Logistics, E-Commerce
  • All Businesses
  • English

Compare Exotel Cloud Telephony With other IVR Software

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Exotel Cloud Telephony FAQ

A. Yes, with the call recording software from Exotel, all your sensitive data such as customer information and call recordings are completely encrypted. These data and information are stored safely in data centres, which can be accessed only by your company admins and dashboard users.
A. Yes, you can search for a particular recording quickly and play it right away. You can filter your searches based on parameters like agent name, date, call number, and others.
A. Yes, you can integrate this call recorder seamlessly with other third-party software, such as any Helpdesk or CRM solution of your choice by using Exotel’s REST APIs. Some such applications include Zoho, Shopify, Vtiger, Zendesk and more.
A. Yes, you can get a live demo for Exotel Call Recording Software at techjockey.com.
A. Yes, Exotel comes in a mobile app version that is compatible with both Android and iOS devices.
A. Exotel works on credit system. Depending on the plan you choose, you get a certain number of credits. The price be based on the number of credits used for incoming calls, outgoing calls, and sending/ receiving SMS.
A. Direct Inward Dialing (DID) numbers or virtual phone number service is available as a part of Exotel’s Cloud Telephony Suite. The cost of the service depends on the usage.
A. Yes. The account manager can get Exotel App to App calling enabled. Lollipop (v5.0) and above Android versions are supported for Exotel mobile app to app calling.

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