Exotel Call Recording Software is an IVR solution that enables businesses to record all their inbound and outbound calls for various purposes. With this cloud telephony software, companies can improve their customer handling process and monitor the overall performance of the sales team.
Exotel cloud telephony system requires no addition equipment or hardware, allowing your remote call centre team to work efficiently. Your customer service experts can attend queries through multiple sources, be it voice or SMS.
You can use Exotel call telephony solution for quality control purposes and to train your sales reps internally for enhanced productivity. Moreover, by assessing the customer-agent conversations, businesses can track and identify their buyers’ expectations and hence, can improve or bring innovations to their products and services. Some of their customers are Flipkart, Ola, Zomato, Zerodha, ICICI Bank and HDFC Bank.
Exotel Call Recording Software is available in 3 pricing plans. These plans have credits that you can use for both calling and SMS. Exotel SMS pricing depends on credits used.
We also offer a Custom Solution for Enterprise with more personalised quotes. You simply need to request a callback for Exotel activation key/license key, version upgrade and more.
Exotel cloud telephony system is compatible with both Windows desktops and mobile devices for Android and iOS platforms.
|Brand Name||Exotel Techcom|
|Information||Exotel provides cloud telephony services such as virtual phone numbers and telephony applications for small and medium enterprises in India.|
|Company Size||101-500 Employees|
Voice & Data Integration
You can integrate your customised voice as well as customer data with Exotel Call Recording Software to personalise every call
You can upload a professional recording or a custom message recorded by a voice-over artist. This will play automatically
You can integrate SMS and calls with your website and business app using SMS and call APIs to ensure that the customers can reach
Exotel Call Recording Software enables sales reps to manage their customer better by understanding their needs and demands. By
Repeat calls missed
With Exotel, you can identify the missed call patterns, and hence the audience behaviour. You can also set notifications for
Missed Call Services
With Exotel Call Recording Software, you can have cost-effective and efficient missed call campaigns that help to improve
You can record all your customer-agent calls for internal training purposes to improve customer management.
Reports & Analytics
You can receive detailed and easy-to-understand analytical reports that about conversations over call and
Call & SMS Filtering
It filters out all the unwanted calls and SMS to avoid wastage of time in answering not-so-promising leads.
Get Real-Time Notifications
With this call recording tool, you can receive notifications at the right time and never miss out on a call again.
Daily Email Reports
You can receive detailed reports daily via email about your company
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Exotel Cloud Telephony
Q. Are the recorded calls safe and secure in Exotel cloud telephony solution?
Q. Can I search for a recording on Exotel cloud telephony service?
Q. Is it possible to integrate Exotel cloud telephony service with other third-party applications?
Q. Can I get an online Exotel cloud telephony solution’s demo?
Q. Is there an Exotel cloud telephony app?
Q. How to calculate the price according to duration in Exotel?
Q. What is DID number service cost in Exotel?
Q. Can existing Exotel customers use App to App calling?