CloudTalk is one of the best call center CRM software designed for sales companies. The software helps in boosting the outreach and brings improvement in customer interactivity. This call center CRM solution facilitates in management of better customer relationships globally with the help of an international phone number. It allows companies to create a virtual call center to manage all the workflow in a digital register with all the required details such as time, type, and duration of the call, follow-ups, etc.
CloudTalk is a scalable call center CRM solution that is easily configurable according to the user requirements. The software can seamlessly integrate with other applications for lead management and better sales output. Plus, this call center CRM also helps manage post-sale services.
Here is a quick rundown of the features offered by CloudTalk:
CloudTalk is available in four different plans, these are:
|Information||Remote ready call center software for sales and customer service teams.|
|Director/Founders||Martin Malych, Viktor Vanek|
|Company Size||1-100 Employees|
The software automatically queues the calls and routes them to the agents who are free at a given time.
CloudTalk records all the calls made by the agents for future training and work reviewing process.
Internal Call Transfer
Companies can create a call routing process based on query and share the calls among their team members seamlessly.
This call center software offers voicemail to save the voice notes from unattended calls.
Toll Free Number
CloudTalk generates international and shortcode toll free numbers for easing the call function.
SMS integration & Notification
The software integrates bulk SMS software that can be used to send text notifications to the customers from the system.
Teamwork & Communication
This call centre CRM software provides users with a self-service portal that allows them to work and collaborate on closure of
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Call Center CRM Software
Q. How to configure the basic settings to make calls in CloudTalk?
Q. Is CloudTalk usable on mobile phones?
Q. How many phone numbers can I generate in CloudTalk?
Q. Is CloudTalk available for a demo? ?
Q. What is the smart dialer in CloudTalk?