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CallFire

by : CallFire

Starting Price ₹8177/Month Inclusive of all taxes

View plans View Feature Get Discount

4.45 (2 Ratings & Reviews)

Brand: CallFire

Type: Software

Operating System: Windows

Free Trial Available: No

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CallFire Software Overview

What is CallFire?

CallFire is an efficient call center solution for small and large business sizes. Users can expand their business by upgrading the engagement levels with their clients. They can purchase local or international toll-free numbers from CallFire’s database and use them to advertise for their own brand or launch campaigns as well. CallFire actively records all the calls and survey results, enabling its users to analyze them and make relevant changes in their business pattern. Further, the efficient IVR system within the software offers advanced scheduling options to its users, allowing them to send numerous dynamic messages to their clients with ease. The inbuilt XML module helps create multi questionnaire surveys in a hassle-free manner.

How is the Interactive Voice Response (IVR) feature of the software helpful for its users?

CallFire call center software offers an intuitive drag and drop menu enabled Interactive Voice Response (IVR) feature. It facilitates customer interactions using a simple keypress. Users can set up live polls, campaign based surveys and also schedule reminders based on appointments and payments using the IVR feature of the software. The auto-attendant call routing system cuts down the need of a human receptionist.

It automatically transfers the call to an appropriate line, thus providing the adequate help needed by the caller. Most importantly, the web based IVR system solution tracks survey results, record the calls and collects responses from live telephonic polls in an efficient manner. Users get to analyze the growth of their individual business and make effective business-related decisions as per their requirements. They can also create a virtual voicemail box of their own.

Pricing of CallFire

CallFire is available with the following pricing plans:

Lite: It charges ₹6,930 on a monthly basis.
Startup: It charges ₹13,930 on a monthly basis.

Compatible Platforms for CallFire

CallFire is a web-based IVR software that can be accessed from any device across multiple web browsers.

What are the benefits of using CallFire?

Scalable Platform: CallFire offers a scalable platform to its users, enabling them to broadcast their voice or text messages to thousands of clients at a time. Users can add as many customers as they need.
Customizable Platform: The text-to-speech feature of the software enables its users to send customized voice messages to their clients. They can add real voices to grab the recipients’ attention. Further, users can retain the authenticity of their business by sending customizable text messages as well.
Robust Analytics Tracker: By using CallFire, users get access to intuitive reports based on various business-related parameters. They can link those reports with Google Analytics and even share them with external parties without giving them access to full account details.
Customizable Email and SMS Alerts: Users can mention specific parameters as per their own choice or business needs, and receive timely alerts either via emails or SMS.
Library of Toll-free Numbers: CallFire features a huge database of local and international toll-free numbers, allowing its users to create a local or global presence for their business.
Advanced Customer Retention Tools: Users get to strengthen the relationship with their clients by sending special promotions and feedback surveys.

CallFire Brand Details

Brand Name	CallFire
Information	In 2019, CallFire, consolidated all of its brands under the EZ Texting.
Founded Year	2006
Director/Founders	Dinesh Ravishanker, Komnieve Singh, Punit Shah, TJ Thinakaran, Vijesh Mehta
Company Size	101-500 Employees

CallFire Features

Voice Broadcast
Text Messaging
Smart Call Tracking
Interactive Voice Response
Text to Speech
Simplified XML authoring
Scheduling
Easy to Install, Simple to Manage
Caller ID
Inbound and Outbound Calls
Virtual Voice Mail Box

CallFire Plans & Pricing

Lite

₹ 8177

- Quantity (Text(s))
- Monthly (Month(s))

Startup

₹ 16437

- Quantity (Text(s))

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CallFire Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Language:

Windows
Desktop
Web-Based
Education, Hospitality, Healthcare, Retail, Automobiles, Real Estate, Food & Beverage, Finance
All Businesses
English

CallFire Reviews

Have recommended this product

Overall Score

4.4/5

Based on 2 Reviews

Features 4.8/5

Value for Money 4.3/5

Ease of Use 4.8/5

Customer Support 4.7/5

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

karna reddy

User

Overall

4.8/5

Features

4.8/5

Value for Money

4.6/5

Ease of use

4.9/5

Customer Support

5/5

“Great Service and Good Information”

Pros : Techjockey was the perfect place to start in our search for a software solution. After a short call they were able to provide me 5 possible vendors and then help me get in contact with them to obtain more information & setup demonstrations. While we did add some additional vendors to our review process, the ones Techjockey provided ended up being the best suited

Cons : N/A

Posted - Sep 22, 2017

Jay Jain

User

Overall

4.1/5

Features

4.8/5

Value for Money

4.2/5

Ease of use

4.8/5

Customer Support

4.4/5

“Professsional and helpful”

Pros : But it did eventually just download what I had requested, although the time it took might well have been for the whole package.

Cons : N/A

Posted - Sep 15, 2017

Compare CallFire With other IVR Software

IVR Software

CallFire

Starting Price

₹8177 View plans

Reviews (2 reviews)

Ease of Use 4.9

Value for Money 4.4

Features 4.8

Support 4.7

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CallFire FAQ

Q. Can I export my own contact list into CallFire?

A. Yes, you can export your own list of contacts within the software. You can also set up a ‘do not call’ or ‘do not text’ list of your own.

Q. Can I export the reports offered by CallFire?

A. Yes! You can share the call details based reports with external third party organisations as per your business requirements.

Q. Can I get a demo of CallFire?

A. Yes, Techjockey provides an online demo for CallFire. You can send us a demo request mentioning a preferable time and date.

Q. What is a batch error within CallFire?

A. Sometimes the software is not able to process a campaign as there seems to be a problem within its users Excel workbook. Such a situation is termed as a batch error by CallFire.

Q. Does CallFire have a mobile app?

A. CallFire does not have a mobile app as of now.

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