CallFire Software Overview

What is CallFire?

CallFire is a call center solution for small and large business sizes. Users can get local or international toll-free numbers from CallFire’s database and use them to advertise for their own brand or launch campaigns as well. CallFire texting and calling solution actively records all the calls and survey results, enabling its users to analyze them. Further, the efficient IVR system functionality of CallFire software helps address callers with dynamic messages, anytime. The inbuilt XML module helps create multi questionnaire surveys in a hassle-free manner.

How Does CallFire Calling Solution Work?

CallFire software lets users establish a cloud call center setup quickly. You can transfer unlimited calls, record calls, store customer related notes, play pre-recorded messages, and more. It also offers integration and customization options. IVR system lets users set up polls, payments, and more for both inbound and outbound purposes. With real-time reporting, businesses get to make better decisions.

How is the Interactive Voice Response (IVR) feature of CallFire Useful?

CallFire call center software offers an intuitive, drag and drop menu based Interactive Voice Response (IVR) feature. It facilitates customer interactions using a simple keypress. Users can set up live polls, campaign-based surveys and also schedule reminders based on appointments and payments. The auto-attendant call routing system cuts down the need of a human receptionist.

It automatically transfers the call to the right agent, thus providing the adequate help needed by the caller. Most importantly, the web based IVR system solution tracks survey results, records the calls and collects responses from live telephonic polls. Users can also create a virtual voicemail box of their own.

Pricing of CallFire

CallFire price starts at Rs 8177 per month. For CallFire price related details, please request a callback.

Compatible Platforms for CallFire

Call Fire is a web-based IVR software that can be accessed from any device across multiple web browsers.

What are the benefits of using CallFire?

Scalable Platform: CallFire offers a scalable platform to its users, enabling them to broadcast their voice or text messages to thousands of clients at a time. Users can add as many customers as they need.
Customizable Platform: The text-to-speech feature of the software enables its users to send customized voice messages to their clients. They can add real voices to grab the recipients’ attention. Further, users can retain the authenticity of their business by sending customizable text messages as well. You can build your own smart voice and SMS applications via CallFire’s API for developers.
Robust Analytics Tracker: By using CallFire, users get access to intuitive reports based on various business-related parameters. They can link those reports with Google Analytics and even share them with external parties without giving them access to full account details.
Customizable Email and SMS Alerts: Users can mention specific parameters as per their own choice or business needs, and receive timely alerts either via emails or SMS.
Library of Toll-free Numbers: Call Fire features a huge database of local and international toll-free numbers, allowing its users to create a local or global presence for their business.CallFire dialer feature lets users wait for a response as it dials up multiple numbers at the same time. Besides auto dialer feature, you get to bypass busy signals, bad numbers, and dropped calls.
Advanced Customer Retention Tools: Users get to strengthen the relationship with their clients by sending special promotions and feedback surveys.

CallFire Brand Details

Brand Name	CallFire
Information	In 2019, CallFire, consolidated all of its brands under the EZ Texting.
Founded Year	2006
Director/Founders	Dinesh Ravishanker, Komnieve Singh, Punit Shah, TJ Thinakaran, Vijesh Mehta
Company Size	101-500 Employees

CallFire Features

Voice Broadcast

Text Messaging

Send texts related to important updates, appointment reminders, polls, and much more.

Smart Call Tracking

Use local and toll free numbers on ads and call tracking number to send SMS. Track effectiveness via Google analytics.

Interactive Voice Response

Use auto-attendant for routing the incoming calls to the right line or agent and save time.

Text to Speech

Send custom voice messages with information from your server using the text to speech feature.

Simplified XML authoring

Create multi-question surveys for your customers, employees, and other voters easily via XML authoring.

Scheduling

Get advanced scheduling options to never delay or miss connecting to a caller.

Easy to Install, Simple to Manage

No hardware installation required, get started in minutes with its user-friendly interface.

Caller ID

Use your own number for caller ID to help users in identification.

Inbound and Outbound Calls

Get IVR support for both inbound and outbound calls to assist your support and sales teams.

Virtual Voice Mail Box

Build your own virtual voice mail box to never miss an important query.

CallFire Plans & Pricing

Lite

₹ 8177

- Quantity (Text(s))
- Monthly (Month(s))

Startup

₹ 16437

- Quantity (Text(s))

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CallFire Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Language:

Windows
Desktop
Web-Based
Education, Hospitality, Healthcare, Retail, Automobiles, Real Estate, Food & Beverage, Finance
All Businesses
English

CallFire Reviews

Have recommended this product

Overall Score

4.4/5

Based on 2 Reviews

Features 4.8/5

Value for Money 4.3/5

Ease of Use 4.8/5

Customer Support 4.7/5

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

KR

karna reddy

User

Overall

4.8/5

Features

4.8/5

Value for Money

4.6/5

Ease of use

4.9/5

Customer Support

5/5

“Great Service and Good Information”

Pros : Techjockey was the perfect place to start in our search for a software solution. After a short call they were able to provide me 5 possible vendors and then help me get in contact with them to obtain more information & setup demonstrations. While we did add some additional vendors to our review process, the ones Techjockey provided ended up being the best suited

Cons : N/A

Posted - Sep 22, 2017

JJ

Jay Jain

User

Overall

4.1/5

Features

4.8/5

Value for Money

4.2/5

Ease of use

4.8/5

Customer Support

4.4/5

“Professsional and helpful”

Pros : But it did eventually just download what I had requested, although the time it took might well have been for the whole package.

Cons : N/A

Posted - Sep 15, 2017

See all CallFire reviews

Compare CallFire With other IVR Software

CallFire

by : CallFire

4.4 (2 reviews)

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CallFire FAQ

Q. Can I export my own contact list into CallFire?

A. Yes, you can export your own list of contacts within the software. You can also set up a ‘do not call’ or ‘do not text’ list of your own.

Q. Can I export the reports offered by CallFire?

A. Yes, you can export and share the call related reports with anyone as per your business requirements.

Q. Can I get CallFire online demo?

A. Yes, Techjockey provides an online demo for CallFire. You can send us a demo request mentioning a preferable time and date.

Q. What is a batch error within CallFire?

A. Sometimes the software is not able to process a campaign as there seems to be a problem within a users’ Excel workbook. Such a situation is termed as a batch error by CallFire.

Q. Is there any CallFire app?

A. CallFire does not have a mobile app as of now. However, you can do the web login on any device.

Q. How can you add credits in CallFire?

A. After CallFire login, hover your mouse over your credit amount in the upper right portion of the page. Click Add Credits option under Plan Summary. You can enter a custom amount or choose a preselected number of credits as per your needs. Next, click Pay now.

Q. What are CallFire alerts?

A. CallFire alerts are a way of transmitting important messages in bulk. Users can opt for emergency voice/ text alert system, group text alerts, and other alert forms for sending notifications.