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ActivDesk Help Desk Software Demo

ActivDesk

by : ActivDesk

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ActivDesk is one of the best help desk software for businesses in service sector to deliver high quality service to their clients. This ticketing software works on a support ticket system which allows agents to address every query. Every time the organization receives a call, chat request, or emai... Read more

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ActivDesk Software Overview

What is ActivDesk? 

ActivDesk is one of the best help desk software for businesses in service sector to deliver high quality service to their clients. This ticketing software works on a support ticket system which allows agents to address every query. Every time the organization receives a call, chat request, or email; it automatically generates a ticket with an attached case number. This help desk software allows users to see all the tickets on a unified platform which intelligently routes the complaint based on keywords, email subject, etc. The ticket software will initially send a quick automated pre-defined response to ensure that a connection is established. From there onwards, agents can start picking up the cases and initiate the process of servicing. 

ActivDesk ticketing system allows agents to customize the visibility of tickets based on the process requirements. This helpdesk ticketing software also enables organizations to align teams for handling cases which require inputs from multiple departments through internal chats and sub-ticketing. This helpdesk system offers a dual working system where agents can work individually and with others effectively as per the case at hand.

What are some key ActivDesk Help Desk Software benefits? 

Here are some key benefits of using ActivDesk helpdesk solution: 

  1. Ticketing of every communication with the client allows agents to not skip out on a single query.
  2. The software provides one-stop solution to manage all the customer support requests, complaints, queries, etc.
  3. Managers can effectively track and monitor the progress of every ticket raised by clients and evaluate the performance of every individual agent and provide useful inputs for improvement.
  4. ActivDesk allows agents to make support or follow up calls to customers to establish a healthy relationship.

What are the features offered by ActivDesk Help Desk software? 

Here are some basic features offered by ActivDesk help desk system:

  1. Ticketing
  2. Teamwork
  3. Multi-channel Helpdesk
  4. Call handling automation
  5. On the go service
  6. Workflow customization
  7. Reporting
  8. Self service

What is the price of ActivDesk?

ActivDesk price starts at ₹ 1500/- per month. For more detail, please request a call back.

ActivDesk Plans & Pricing

ActivDesk
1770
  • Ticketing
  • Teamwork & Communication
  • Multichannel Helpdesk
  • Self Service
  • Email Integration
  • Workflow Management
    • Quantity
    • Monthly (Month(s))

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ActivDesk Features

Ticketing

The software automatically changes every call, chat, or email, into a ticket which helps the agent to keep track of all the

Teamwork & Communication

This help desk software allows intra and inter-departmental collaboration on cases by creating sub-tickets and internal chat

Multichannel Helpdesk

ActivDesk is omni-channel in nature, which allows organizations to streamline all the interaction requests raised by clients on a

Self Service

This feature allows organizations to create self-service help desk for their customers to access the best quality services in

Email Integration

Organizations can integrate all the email Ids that are kept public for service communication. Plus, ActivDesk helps sort and

Workflow Management

Managers can monitor the work of every agent and track their calls, chats, mails, in real-time.

ActivDesk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • Hospitality
  • All Businesses
  • English
-

ActivDesk Reviews

90%

Have recommended this product

Overall Score

4.1/5
Based on 1 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

BF

Bombey Footware

User

4.1/5

4/5

4/5

4.5/5

4/5

9/10

“Good experience, user friendly software”

Pros :

Cons :

Posted - Feb 27, 2021

ActivDesk FAQ

A. ActivDesk can be integrated to any website with an open communication portal set up for chat messenger or email.
A. Yes, this help desk software allows managers to assign tickets to agents based on their expertise and availability.
A. ActivDesk allows organizations to manage their field teams and monitor their activities.
A. ActivDesk allows you to customize the control panels to illustrate the metrics that are necessary to drive business growth. It helps track your agent’s performance in real-time.
A. ActivDesk is available for a demo before purchase at Techjockey for the interested buyers as per their preferred date and time.

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