Aavaz Call Center Suite

Sold by : Aavaz

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(4.7) (2 Aavaz Call Center Suite Reviews)

Ease of Use 4.5

Value for Money 4.6

Features 4.5

Support 4.1

68%

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About Aavaz Call Center Suite

A world class cloud based call centre software, Aavaz is a complete SAAS solution delivered on browsers/smartphones that enables hassle-free interaction between businesses and their customers. Aavaz is an integrated CRM, dialer with different voice options based on various business needs. It helps in optimizing workflow and makes dialing faster and more accurate. It has Integrated contact management which optimizes workflows making dialing faster and more accurate. It effectively runs outbound/inbound campaigns, lead and support ticket management.

Product Features

Integrated contact management Optimised workflows makes dialling faster and more accurate
Run effective outbound/inbound campaigns
Lead and support ticket management
Live agent monitoring
Integrated Voice, CRM, Marketing, Lead, Support on dialer
Setup your PBX and IVR in a few minutes
Powerful De-duplication
Report on everything
Complete call recording and tracking

Sold By : Aavaz

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Aavaz Call Center Suite Price

Aavaz Call Center Suite price is available on request

Aavaz Call Center Suite Features

Contact Management

Capture lead categories, appointment follow up & lead classifications with Aavaz. You can assign contacts and lists by any which way your business process needs- territory, industry type, alphabetically, by income, or anything in between! Reporting on these metrics are also very easy with our detailed and summary excel reporting.

Tracking

How many times have your callers forgotten to call a prospect back at an agreed upon time? That’s valuable data and sales that you might be throwing out the window. Aavaz was made for this type of scenario- not only do we have a cross-campaign tab for ALL call backs- we also have call back alerts.

Integration

Aavaz has limitless options available for you to personalize and tailor your campaign to your (or your client’s) exact needs. From scripts, surveys, custom dispositions, custom fields, emails, documents, IVR—we have thought of everything you might need to have a successful calling operation.

Reports

The number of reports you can pull out of Aavaz are really quite impressive. Once you download the data, you can view and review it in as many ways as possible in order to get the most out of your campaigns, callers, list vendors etc. Aavaz provides reporting anywhere from basic summary reporting to detailed call reports for Lead Generation, Event Attendance, Inbound Reports, Direct Sales and misc.

Lead Management

Built in Lead Management could be anything from adding a new lead- editing the lead’s info, detailing out more information about an existing lead, following up on a lead or assigning it to another level of callers that are designated to pick up leads and convert them to sales. Aavaz is designed to keep things easy and efficient.

Surveys

From open ended answers to multiple selection questions- Aavaz also offers a versatile programmable survey option. All these questions are stored in our Survey Question Bank for as long as your account is open with us so you don’t have to keep creating new surveys every time. This is not only a time saver- but also- from a research standpoint- ensures consistency.

Landing Page/Web Forms

Automatically have your web leads be assigned to a caller with Aavaz. No need to copy and paste information from your website to your calling system

Customer Relationship Management

Along with great usability, Aavaz understands that you might have your own work flows. We can (and have) partnered with a lot of our clients to customize workflows if deemed necessary. Call us- we’re up for anything!

document Management

This is just ONE example of just how flexible Aavaz is. With YOU in mind- whether you’re doing retail, wholesale, inventory or anything in between- you can insert price levels to arm your sales people with bargaining power.

Customization

Aavaz is a product that is used across industries. A term that is used by the real estate agent will not be the same for a science research survey for example. We understand that- and for that reason- have the custom field feature for your convenience.

Sales Workflow Automation

Attendance Management

Inbound and Outbound Calls

Multichannel Support

Multi Location

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Aavaz Call Center Suite Specifications

Aavaz Call Center Suite Reviews

Highly Recommended

OVERALL 4.7

5 star

100%

4 star

3 star

2 star

1 star

Customer Feedback

Ease of Use 4.5

Value for Money 4.5

Features 4.5

Support 4.0

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Brijesh Gajjar

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

very cooperative & helpful

PROS : I used Techjockey to help me narrow down software search. The rep was extremely responsive and shared many suggested vendors with me. I ended up choosing one that he recommended. When looking for our next software that we wanted to integrate, my first step was to reach out to my rep. Once again, he has been extremely helpful and I am happy that I had this great tool! Much better than browsing the internet and looking for something on my own.

CONS : N/A

Jul 8 2016

Pramod Kumar

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

awesome in their field

PROS : This was a great resource. I had no idea to where to start. The team checked what I needed and helped point me in the right direction. I would recommend this to any company.

CONS : N/A

Jul 1 2016