Aavaz Call Center Suite Software Overview

A world class cloud based call centre software, Aavaz is a complete SAAS solution delivered on browsers/smartphones that enables hassle-free interaction between businesses and their customers. Aavaz is an integrated CRM, dialer with different voice options based on various business needs. It helps in optimizing workflow and makes dialing faster and more accurate. It has Integrated contact management which optimizes workflows making dialing faster and more accurate. It effectively runs outbound/inbound campaigns, lead and support ticket management.

Product Features

Integrated contact management Optimised workflows makes dialling faster and more accurate
Run effective outbound/inbound campaigns
Lead and support ticket management
Live agent monitoring
Integrated Voice, CRM, Marketing, Lead, Support on dialer
Setup your PBX and IVR in a few minutes
Powerful De-duplication
Report on everything
Complete call recording and tracking

Aavaz Call Center Suite Plans & Pricing

Aavaz Call Center Suite price is available on request

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Aavaz Call Center Suite Gallery

Aavaz Call Center Suite - Overview Video

Aavaz Call Center Suite Features

Sales Workflow Automation

Attendance Management

Inbound and Outbound Calls

Multichannel Support

Multi Location

Contact Management

Capture lead categories, appointment follow up & lead classifications with Aavaz. You can assign contacts and lists by any

Tracking

How many times have your callers forgotten to call a prospect back at an agreed upon time? That’s valuable data and sales that

Integration

Aavaz has limitless options available for you to personalize and tailor your campaign to your (or your client’s) exact needs.

Reports

The number of reports you can pull out of Aavaz are really quite impressive. Once you download the data, you can view and review

Lead Management

Built in Lead Management could be anything from adding a new lead- editing the lead’s info, detailing out more information

Surveys

From open ended answers to multiple selection questions- Aavaz also offers a versatile programmable survey option. All these

Landing Page/Web Forms

Automatically have your web leads be assigned to a caller with Aavaz. No need to copy and paste information from your website to

Customer Relationship Management

Along with great usability, Aavaz understands that you might have your own work flows. We can (and have) partnered with a lot of

document Management

This is just ONE example of just how flexible Aavaz is. With YOU in mind- whether you’re doing retail, wholesale, inventory or

Customization

Aavaz is a product that is used across industries. A term that is used by the real estate agent will not be the same for a

Aavaz Call Center Suite Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Language:

Windows iOS Android
DesktopMobile
Web-Based
ITES, Contact Center
All Businesses
Small Business, Startups, Enterprises, SMEs
English

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Aavaz Call Center Suite Reviews

Have recommended this product

Overall Score

4.7/5

Based on 2 Reviews

Features 4.5/5

Value for Money 4.5/5

Ease of Use 4.5/5

Customer Support 4.0/5

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

BG

Brijesh Gajjar

User

Overall

4.6/5

Features

4.5/5

Value for Money

4.6/5

Ease of use

4.5/5

Customer Support

4.1/5

“very cooperative & helpful”

Pros : I used Techjockey to help me narrow down software search. The rep was extremely responsive and shared many suggested vendors with me. I ended up choosing one that he recommended. When looking for our next software that we wanted to integrate, my first step was to reach out to my rep. Once again, he has been extremely helpful and I am happy that I had this great tool! Much better than browsing the internet and looking for something on my own.

Cons : N/A

Posted - Jul 8, 2016

PK

Pramod Kumar

User

Overall

5/5

Features

4.6/5

Value for Money

4.6/5

Ease of use

4.6/5

Customer Support

4.1/5

“awesome in their field”

Pros : This was a great resource. I had no idea to where to start. The team checked what I needed and helped point me in the right direction. I would recommend this to any company.

Cons : N/A

Posted - Jul 1, 2016

See all Aavaz Call reviews

Aavaz Brand Details

Brand Name	Aavaz
Information	Aavaz
Founded Year	2011
Director/Founders	Richie Chauhan
Company Size	1-100

Aavaz Call Center Suite FAQ

Q. What is Aavaz?

A. Aavaz is an outbound telemarketing solution for small and medium sized businesses like yours. Aavaz lets you effectively manage your telecalling activities in an effective & efficient way by managing your leads and following up on your prospective customers.

Q. How will Aavaz benefit me?

A. Aavaz helps you increase your caller efficiency. It will make sure your callers are calling more contacts in lesser time which will reduce your overall cost. Aavaz features like de-duplication helps you remove duplicate contacts thus saving your callers confusion and your leads frustration! Also since its a virtual solution, it gives you the benefit of hiring talent you wouldn’t otherwise consider despite their exceptional abilities! Many of our clients use Aavaz with virtual callers. Finally, you only incur cost as per your requirements. There is no infrastructure cost as you can create virtual call centers. There are no setup costs, no additional hardware costs.

Q. How secure is Aavaz?

A. Aavaz assigns you your own dedicated server therefore your data is not shared with any other client. Reports can only be run by managers therefore callers do not have direct access to your data. If you, as a company, need more security on your data we will be providing a static IP so that you can access Aavaz from the place you want to.

Q. How large a contact list can Aavaz handle?

A. There is no limit. You can merge multiple imported contacts into a single big list. If you have a bigger list to upload, please contact us directly and we will help you set that up.

Q. Can I track inbound and outbound calls?

A. Yes, you can track your inbound and outbound calls using Aavaz. Additional to this you can also do continuous live agent monitoring of all your calls.