Zoho Desk VS Freshdesk

Let’s have a side-by-side comparison of Zoho Desk vs Freshdesk to find out which one is better. This software comparison between Zoho Desk and Freshdesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Zoho Desk or Freshdesk fits your business.

Starting from

Rs. 1062 /Month

View all plans

Starting from

Rs. 1651 /month

View all plans
  • All industries
  • All industries
  • Ticket Management
  • Alerts & Notifications
  • CRM integration
  • Mobility
  • Self-Service System
  • Ticket Management
  • Agent Shifts
  • Agent Scripts
  • Email Bot
  • Auto-Triage
4(1)
4.6
4.0
5
4.0

Likelihood to Recommend

67%
4.2(4)
3
4.2
4.3
3.8

Likelihood to Recommend

73%

Pros

Posted - Oct 11, 2017

Cons

Posted - Oct 11, 2017

Pros

Posted - Aug 07, 2018

Cons

Posted - Aug 07, 2018

Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

A Quick Comparison Between Zoho Desk and Freshdesk

Let’s have a detailed comparison of Zoho Desk vs Freshdesk to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Zoho Desk or Freshdesk fits your business.

Comparison of Zoho Desk vs Freshdesk In terms of Features

Zoho Desk includes features like Ticket Management, Alerts & Notifications, CRM integration and Mobility. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare Zoho Desk vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Zoho Desk and Freshdesk In terms of Deployment Type

While Zoho Desk supports Web Based deployment; Freshdesk is suitable for Web Based deployment. While selecting between Zoho Desk and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Zoho Desk or Freshdesk: Which Is Ideal for Your Industry

Zoho Desk is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between Zoho Desk or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Zoho Desk or Freshdesk

Zoho Desk and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Zoho Desk and Freshdesk during demo to decide which one is best for your business.

FAQs

While Zoho Desk offers customized features, Freshdesk has diverse modules. Select between Zoho Desk or Freshdesk as per your business needs.
Both these products offer similar features but with a different approach. While Zoho Desk emphasizes on user experiences, Freshdesk focuses on functionalities.
It all depends on the functionalities that you prefer. While Zoho Desk offers add-ons along with essential features, Freshdesk emphasizes on customization.
No, the difference between Zoho Desk and Freshdesk lies in terms of features and functionalities. While Zoho Desk can be customized as per the user’s needs, Freshdesk addresses the diverse audience.
It depends upon your business requirement. Both Zoho Desk and Freshdesk provides standard features to cater diverse industry needs.
The difference lies in terms of the user interface and functionalities. While Zoho Desk is customizable, Zoho Desk offers comprehensive modules.

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