Freshchat VS Zendesk

Let’s have a side-by-side comparison of Freshchat vs Zendesk to find out which one is better. This software comparison between Freshchat and Zendesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshchat or Zendesk fits your business.

Starting from

Rs. 1651

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Price On Request

  • All industries
  • All industries
  • Assignment Rules
  • Chat Bot
  • IP Whitelisting
  • Authentication
  • Email, social, chat, phone channels
  • Trigger
  • Mobile App
  • Chat Bot
  • Real Time Monitoring
  • History

Have you used Freshchat before?
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Have you used Zendesk before?
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Have you used Freshchat before?
Write a Review

Have you used Zendesk before?
Write a Review

Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

A Quick Comparison Between Freshchat and Zendesk

Let’s have a detailed comparison of Freshchat vs Zendesk to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshchat or Zendesk fits your business.

Comparison of Freshchat vs Zendesk In terms of Features

Freshchat includes features like Assignment Rules, Chat Bot, IP Whitelisting and Authentication. Zendesk is known for functionalities like Trigger, Mobile App, Chat Bot and Real Time Monitoring. When you compare Freshchat vs Zendesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshchat and Zendesk In terms of Deployment Type

While Freshchat supports Web Based deployment; Zendesk is suitable for Web Based deployment. While selecting between Freshchat and Zendesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshchat or Zendesk: Which Is Ideal for Your Industry

Freshchat is ideal for industries like All Industries. For All Industries, Zendesk is a better choice. If you are confused between Freshchat or Zendesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshchat or Zendesk

Freshchat and Zendesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshchat and Zendesk during demo to decide which one is best for your business.

FAQs

While Freshchat offers customized features, Zendesk has diverse modules. Select between Freshchat or Zendesk as per your business needs.
Both these products offer similar features but with a different approach. While Freshchat emphasizes on user experiences, Zendesk focuses on functionalities.
It all depends on the functionalities that you prefer. While Freshchat offers add-ons along with essential features, Zendesk emphasizes on customization.
No, the difference between Freshchat and Zendesk lies in terms of features and functionalities. While Freshchat can be customized as per the user’s needs, Zendesk addresses the diverse audience.
It depends upon your business requirement. Both Freshchat and Zendesk provides standard features to cater diverse industry needs.
The difference lies in terms of the user interface and functionalities. While Freshchat is customizable, Freshchat offers comprehensive modules.

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