Found our list of Delivery Management Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!
Buyers Guide Content
Analyze all the daily product delivery services of your business and plan them diligently using online delivery management systems. Customer satisfaction is the key to a successful business these days, be it food or logistics. Companies today deploy delivery management apps to ensure that they receive happy, positive feedbacks with regard to their delivery and pickup services.
Enterprises use these software to optimize delivery services and get a better understanding of routes, which will invariably help in revenue growth. These software solutions help you bring down the number of manual work hours, save money, track vehicle's movement in real-time, and schedule dispatches. Get notified instantly of all logistical operations and be assured of receiving regular status updates on them using delivery management systems.
Businesses also use the software for capturing digital signatures, notes and photos for two purposes. One, to make sure that the entire verification process is foolproof. Second, the chances of missed delivery counts are greatly reduced.
Online businesses are thriving and so the expectation of customers is also going leaps and bounds. This is where delivery management solutions step-in to bridge the gap that may exist between efficient delivery of services and customer satisfaction.
Delivery management applications are capable of providing complete visibility around the retailing of the product of the delivery of apps. Find below the features for handling operations related to tracking shipments, optimizing routes, managing field agents, and handling logistics.
Right now, out of what is there in the market, the best delivery management solutions help simplify each step involved in the product delivery. The software does this by implementing the following mechanisms:
Today, you will find that there are both paid and free delivery management software available in the market that helps companies in streamlining their business workflows. There is open-source delivery management software that are free to download but only a few will actually help you in business.
The ones that will help your business grow will help you:
IoT or internet of things helps you share and collect data. In the age of technology, with so many mobility devices available, it becomes so easy to track a shipment and figure out the reason for its delay/early arrival. IoT devices help you handle the routine logistics tracking tasks with much more ease.
Interestingly, the retailing industry is one such industry that is highly dependent on IoT services/ devices for daily business workflows. It provides an ideal solution for automating every process involved in delivering of products to their designated locations. These obviously help companies save a lot of time as well as resources. You can go in detail below as to how IoT has given delivery software its advanced capabilities.
Connectors have been built-in into delivery management systems to help businesses save time so that there is no need for repeating dispatch entries. You get all the required information right in front of the customer's name. Thus, whenever an issue arises, the customer support executives can go through the information available and make out the reason for the delay in delivery.
Delivery software offers status reports on fuel consumption and additional expenses incurred on improving the efficiency of delivery services. This feature also comes in handy for handling delivery sequences.
Delivery software for small and large businesses send distributed notifications to all stakeholder for handling theft suspicions, delays, expiring documentation and delays. You can also expect some quick notifications on resolution workflows from the best delivery management solutions.
Agents and drivers making deliveries can trust delivery software for receiving all key details in real-time. You can use the software for services like pick and drop, parcels, customers, suggested routes and creating dispatch notes.
Delivery management systems provide verification proof for deliveries done so far. For the purpose, the software keeps a log of notes, locations, photos and signatures.
Delivery management software also comes with driver dashboard systems. These dashboards help you with easy reviewing of information like giving feedbacks, recording earnings, upcoming/pending tasks, and similar metrics. All that information is very useful in improving a company’s efficiency and productivity.
You can integrate your delivery management app with software solutions like accounting, CRM, analytics, e-commerce, payment gateways and other POS systems.
Delivery management apps offer crowdsourcing options so that no orders are missed out during peak hours. The crowdsourcing module is great for boarding drivers as well as assigning costs, proximity and urgency-based tasks.
An appropriate delivery management software supports natural language processing to facilitate a streamlined online chat process. Such chats are crucial for handling customer queries and immediately responding to them without the need for human intervention.
Route optimization is important to ensure deliveries that are quick and right on time. Delivery agents, therefore use this module for automated route planning and bringing-in greater efficiency in supply chain operations.
Digital control towers are used for powering online delivery management systems. Such towers are of great support for logistics stakeholders who require solutions for handling delayed deliveries, issues related to pickups and route-based performances.
Those in the logistics department can use delivery management software solutions for analysing their key performance indicators or KPIs. Through these solutions, it becomes easy to assess how fast a shipment can move on a particular route, time of loading and unloading of products, fleet's productivity and accuracy of invoices.
Delivery software for small businesses and large companies is ideal for gaining control over all end-to-end delivery operations. All this is possible because of computer vision technologies inbuilt into the software. The technology further supports options like barcode scanning for making product delivery services more efficient.
Drivers can use delivery management software for optimizing routes. Interactive maps built-in into the software offer location data capabilities required for tracking a driver's movements. These are of great help to team leads and other stakeholders as well.
Intelligent dispatch features are designed to organize product delivery processes in the most efficient manner. The module assigns automatically to the most suitable driver all the new product delivery requests.
Creating new tasks for sending deliveries and adding relevant notes as well as information to them is easy with the online delivery management system's auto-assign mode. Once this is complete, delivery tasks can be allocated to using this mode.
This is one factor that has worked wonderfully for ensuring better customer satisfaction. Customers regularly trace their packages to make sure that delivery is done right on time. GPS technology has made such traceability a possibility for customers.
Delivery management systems use dynamic planning for accessing optimized routes and traffic information, all in real-time. They deploy big data to ensure the timely delivery of products. After all, this is critical for both saving maintenance costs as well as ensuring the best customer experience.
Delivery management software functions using preconfigured carrier options, which helps in automating the delivery process. Starting from route optimization to transportation, from delivery processes to destination arrival, all activity is automated.
Most online businesses today depend on their own shared vehicles for making last mile deliveries. Even drivers are hired on the payroll for delivering parcels to their stipulated destination.
Today, customers often ask for information related to not just estimated delivery dates but also the arrival time of shipment. Often customers also demand to know the estimated time of arrival of the driver.
Well, this is again a service to be found in the delivery software systems to guarantee customer satisfaction. Same day deliveries are done by a good number of businesses and service providers these days. Delivery management apps support features like quick order dispatching and easy integrations for rapid fulfilment of orders.
Author: Kalpana Arya
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Delivery software automates processes like task allocation and route planning to help businesses save time as well as resources. Risks associated with transportation of products too, get mitigated here. The software even makes sure that there is customer transparency, decreased turnaround time for deliveries and proactive supply chains for every kind of enterprise.
You need to keep in view some critical factors before investing in delivery management apps. First of all, make sure that the software has machine learning capabilities. Such capabilities help with automating each task associated with the delivery of a product. Second of all, look for modules that offer real-time support for monitoring driver's route, vehicle and other supply chain processes. And lastly, it is important that there are inbuilt collaboration tools within the software because there are multiple stakeholders and customers to deal with for both taking orders as well as making deliveries.
Benchmark KPIs offer historical data regarding route's efficiency and fleet productivity. Such data can be used for streamlining upcoming deliveries and better service level agreements.
Delivery management solutions today are flexible enough to respond quickly to shifting market conditions. It is technicalities like predictive analytics, IoT, machine learning, automation and big data analytics that lend the software this agility as well as flexibility.
Last Updated on : 16 Aug, 2022
Delivery management software streamlines the delivery process from beginning to end. End users and drivers can both use the application. With automated dispatch operations, pick-up processes, and optimized routes, deliveries can be made more quickly.
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The best paid and open source delivery management software let you predict delays, plan routes, monitor fleet, assess driver's performance and generate bills in real-time, all with great use. Some of the best tools offering such services are: Route4Me Kiva Logic Hippo Hub ZioBee Wimo Logistrics OnnaWay OnTime 360