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  1. Business Software

  2. Customer Feedback Management Software

All Products

Buyer's Guide

Related Article

17 Best Customer Feedback Management Software in 2020

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Feedback & Survey Management Customer Feedback Management Software

Feedback & Survey Management Feedback & Survey Management easiest and the most effective way of taking surveys and capturing ...

by Zonka

(1 reviews )

Starting Price
₹2,730.00/User
Features :
  • Surveys & Feedback
  • Reports
  • API Integration
  • 8 More
Supported Platforms :
Deployment :
  • 1585 Interested
  • 1150 Added to Cart
  • 2279 Requested Call Back
Survey Sparrow survey management software Customer Feedback Management Software

Survey Sparrow survey management software Survey Sparrow survey management software is not a usual survey platform. It turns boring survey int...

by Survey Sparrow

(3 reviews )

Starting Price
₹6,090.00/User
Features :
  • Analytics and Reporting
  • Customization
  • Mobile Support
  • 10 More
Supported Platforms :
Deployment :
  • 1250 Interested
  • 1111 Added to Cart
  • 2566 Requested Call Back
Zoho Survey Customer Feedback Management Software

Zoho Survey What is Zoho Survey? Zoho Survey is one of the best software for conducting surveys and feedback,...

by Zoho

(5 reviews )

Starting Price
₹800.00/User
Features :
  • Surveys Feedback
  • Personalization
  • SMS & Email Support
  • 21 More
Supported Platforms :
Deployment :
  • 1463 Interested
  • 961 Added to Cart
  • 2901 Requested Call Back
QuickTapSurvey Customer Feedback Management Software

QuickTapSurvey TabbleDabble is the creator of QuickTapSurvey. QuickTapSurvey helps businesses collect data in perso...

by TabbleDabble

(2 reviews )

Starting Price
₹1,330.00/user
Features :
  • Question Bank
  • Language Support
  • Automated alert & Notification
  • 6 More
Supported Platforms :
Deployment :
  • 1549 Interested
  • 1181 Added to Cart
  • 2395 Requested Call Back
SurveyLegend Customer Feedback Management Software

SurveyLegend SurveyLegend enables you to create gorgeous mobile-ready surveys & forms on your tablet or compu...

by SurveyLegend

(2 reviews )

Starting Price
₹1,330.00/User
Features :
  • Multilingual
  • White labeling
  • Question Bank
  • 5 More
Supported Platforms :
Deployment :
  • 1424 Interested
  • 941 Added to Cart
  • 2496 Requested Call Back
Birdeye Customer Feedback Management Software

Birdeye What is Birdeye?  Birdeye is a review management software for businesses. It provides better...

by Birdeye

PRICE ON REQUEST
Features :
  • Dashboard
  • Campaign Management
  • Response Management
  • 2 More
Supported Platforms :
Deployment :
  • 1360 Interested
  • 1127 Added to Cart
  • 2582 Requested Call Back
eZee iFeedback Customer Feedback System Customer Feedback Management Software

eZee iFeedback Customer Feedback System eZee iFeedback is a Digital Feedback System for Hoteliers and Restaurants to build stronger cus...

by eZee TechnoSys

(3 reviews )

Starting Price
₹1,500.00onwards/month
Features :
  • Creating & Designing Surveys
  • Comment Section
  • Reports and Analytics
  • 6 More
Supported Platforms :
Deployment :
  • 1578 Interested
  • 921 Added to Cart
  • 2858 Requested Call Back
Zonka Feedback Customer Feedback Management Software

Zonka Feedback

by Zonka Feedback

PRICE ON REQUEST
Features :
Supported Platforms :
Deployment :
  • 1268 Interested
  • 1192 Added to Cart
  • 2490 Requested Call Back
Uservoice Customer Feedback Management Software

Uservoice Product details will be uploaded by brand or vendor very soon....

by USERVOICE

PRICE ON REQUEST
Features :
Supported Platforms :
Deployment :
  • 1554 Interested
  • 1016 Added to Cart
  • 2254 Requested Call Back
Survicate Customer Feedback Management Software

Survicate Product details will be uploaded by brand or vendor very soon....

by SURVICATE

PRICE ON REQUEST
Features :
Supported Platforms :
Deployment :
  • 1346 Interested
  • 1153 Added to Cart
  • 2002 Requested Call Back
Wootric Customer Feedback Management Software

Wootric

by Wootric

PRICE ON REQUEST
Features :
Supported Platforms :
Deployment :
  • 1485 Interested
  • 1032 Added to Cart
  • 2712 Requested Call Back
Vision Critical Customer Feedback Management Software

Vision Critical Product details will be uploaded by brand or vendor very soon....

by vision-solutions

PRICE ON REQUEST
Features :
Supported Platforms :
Deployment :
  • 1495 Interested
  • 1063 Added to Cart
  • 2553 Requested Call Back
Officevibe EES Customer Feedback Management Software

Officevibe EES Pulse surveys and continuous feedback to make your employees more engaged. decrease turnover on your...

by Officevibe

(1 reviews )

Starting Price
₹280.00/user/month
Features :
  • Surveys
  • Feedbacks
  • Reports
  • 4 More
Supported Platforms :
Deployment :
  • 1452 Interested
  • 1077 Added to Cart
  • 2751 Requested Call Back
Survaider Customer Feedback Management Software

Survaider What is Survaider? Survaider is a customer experience management software used for better connect...

by Opiniofi

(1 reviews )

PRICE ON REQUEST
Features :
  • Analytics
  • Revenue Management
  • Artificial Intelligence
  • 4 More
Supported Platforms :
Deployment :
  • 1506 Interested
  • 945 Added to Cart
  • 2339 Requested Call Back
Survey Monitoring Customer Feedback Management Software

Survey Monitoring Surveys are constructed by researchers who analyze, plan and design survey forms on paper or compute...

by Gcisol

(1 reviews )

PRICE ON REQUEST
Features :
  • Audit
  • Comparison Reports
  • Data Entry
  • 1 More
Supported Platforms :
Deployment :
  • 1531 Interested
  • 1188 Added to Cart
  • 2750 Requested Call Back
Feedback Management System Customer Feedback Management Software

Feedback Management System Feedback Management System provides a simple, affordable and an effective feedback application ...

by American Megatrends

(2 reviews )

PRICE ON REQUEST
Features :
  • Increase ROI on your Content
  • Improve Customer Experience
  • Grievance Management
  • 7 More
Supported Platforms :
Deployment :
  • 1283 Interested
  • 1061 Added to Cart
  • 2481 Requested Call Back
EagleView Customer Feedback Management Software

EagleView EagleView is an online Survey Builder Tool with advanced concepts such as customized questionna...

by ANGLER

(1 reviews )

PRICE ON REQUEST
Features :
  • Creation of as many surveys as desired
  • Clone the survey
  • Inimitable survey
  • 5 More
Supported Platforms :
Deployment :
  • 1281 Interested
  • 1184 Added to Cart
  • 2640 Requested Call Back

Last Updated on : 18 Jan, 2020

Customer Feedback Management Software Buyers Guide

Buyer's Guide for Top Customer Feedback Management Software

Found our list of Customer Feedback Management Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!

What is Feedback Management Software?

Customer Feedback management software is used by businesses to accumulate data on different types of groups: customers or consumers, leads, stakeholders and even employees. feedback management software allows a user to design & create customers feedback forms, to target specific segments.

Reviews & feedback forms collect responses from individuals- consumers, professionals, employees etc. The software is also used to solicit responses from specific targeted groups- demographic, age-based, income-based, gender etc. The software also helps in identifying these specific audiences, using analysis tool to gain insights & research data you & your business needs.

No matter the complexity of your feedback, this software can be customised to ensure you can create the feedback of your liking and receive the right kind of data.

Feedback Management Software Features

Feedback Creation- The primary purpose of this software is to help businesses create feedbacks that can be used to get customer feedback. The feature comes with a wide variety of tools which helps you in improving your feedback structure to obtain useful information. The different types of feedbacks that can be made include MCQs, choose-all-that-apply, matrix selections, open form responses and rating scales, among others. Then, you can customize images, logos and other branding details so your forms reflect consistency with your other marketing materials.

Feedback form template - Feedback tools offer pre-built design templates for users so they can save time while creating feedbacks. Such templates vary depending on the nature of the feedback.

Multimedia Support- Certain feedbacks need to include rich media, for a myriad of reasons. Some feedback solutions come with the ability to add multimedia such as images, videos, GIFs and more.

Security- Online feedback tools comes with multiple tools to protect response data, identify fraudulent information and prevent the same. You can use this software to add passwords and timers, install authentication methods, prevent multiple submissions from the same IP addresses and make feedbacks completely anonymous.

Distribution- Once you create a feedback, you can distribute it in different ways—sharing a customised URL, posting it on social media or sending it as an email to your customers & connections. All these distribution methods can be employed using a feedback management software.
Reporting & customer experience analytics solution - Feedback solutions can deliver instant results for you to gauge the effectiveness of your feedback forms quickly. Once all the feedback data is collected, online feedback software helps you dissect this information as per your required criteria: age, gender, location, income group etc. Additionally, you can filter and tabulate results to identify trends which will help you make better and more informed business decisions.

Targeted feedbacks system- For feedbacks that are designed to accumulate data on random consumers, businesses can use this feature to find appropriate respondents and obtain results in a short period of time.

Mobility feedback tools- This feature allows businesses & users to distribute feedbacks using mobile devices. This is an increasingly important feature as people spend a lot of time using their phones and tablets than ever before.

Multilingual Support- Online feedback tools come with multi-language support using which, users can design feedbacks in multiple languages.

White-Labelling- With this feature business users can brand their feedbacks with their company’s logo. The branded feedback helps in raising brand awareness.

Why Do Businesses Need Feedback Management Software?

Data is unequivocally, the holy grail of the digital world. Irrespective of whether you run a small business or manage an enterprise with lots of employees, data on customers and services lets you decide the direction to steer your business.

Feedback software lets you create, design, distribute, accumulate and analyse feedback information, to spot trends and take smarter business decisions.
Businesses gather customer feedback to improve their product development operations and gear their marketing strategies to perform relevantly. This information is also useful for developing employee engagement strategies. Customer feedback software can also be used by political parties to assess poll constituents during elections or to understand people’s complaints. Feedback solution is a multifunctional tool whose possibility is limitless.

Businesses can use feedback software to: -

  • Collect feedback data efficiently
  • Leverage feedback information to develop effective strategies
  • Gain consumer insight on products & services
  • Manage the feedback process

Benefits of Feedback Software

Design Relevant Feedbacks- Feedback software comes with predictive analytics feature which can predict the success rate of your feedback & how it will fare. Different metrics are analysed to assess the relevance of the feedback to your audience and compared against past feedback results. More established solutions can also furnish details outlining best practices in the trade. All of this information will help you create feedbacks that are more likely to solicit a response from customers and furnish relevant results for you & your company.

Reduce Cost- Conducting online feedbacks lets you bypass labour and material costs. Manual feedbacks involve a lot of time and money spent on printing, distribution and result collection. When you conduct massive feedbacks, software-based feedbacks are especially useful as forms can be duplicated and distributed repeatedly with very little cost & resources involved.

Centralized Data Gathering- Feedback software makes data collection a lot more systematic by saving completed feedback forms in one database. The process takes place in real-time, and information is saved in a secure server. This minimises the risk of losing data and makes the process a lot simpler.

Flexible- Parts of a feedback or the whole questionnaire can be changed at a moment’s glance, with minimal cost involved. You can also create new feedbacks by repurposing the same questions from older feedbacks to target a new set of customers. Feedback tools can be used to optimize your feedbacks in many different ways.

Expand Your Reach- This software also offers a network of respondents, classified according to categories, such as industry, demographics, profession and interest. If you don’t have an in-built pool of respondents, this is a good way to jumpstart your feedback.

Extract Insights- The software is capable of running analytics which helps users extract feedback insights. This solution allows for different ways to categorise data as tables, charts or graphs.

Buy Customer Feedback Software

Before getting a feedback software, ensure that the features match your requirements. These are some of the key things to consider before you purchase a feedback software.

Multi-Mode Capabilities- Online feedbacks gives you greater efficiency, but it doesn’t imply that you ditch the phone, pen & paper. In certain situations, you may have to ask for feedbacks from people by going door to door or ask for feedback from people with limited/no access to the internet. In such cases, you’ll need a feedback software that can adapt to such situations. Get a solution that can help you design pen & papers-based feedbacks & save feedback documents in doc, pdf and other printable formats.

Randomisation- Ensure that the software you choose comes with the ability to randomise questions and questionnaires, to prevent fraudulent or biased answers. This feature is important to make your feedback unpredictable by shuffling questions or replacing a questionnaire with another.

Design Flexibility- A feedback software should let you design feedbacks in different ways. You should be able to design different types of feedbacks based on structure (single/multiple responses, written responses and ratings) and mode (online, printed or hybrid). The software should allow a mix of automation with manual intervention, when necessary. 

Scoring types- A feedback software that you choose, should do more than aggregating Y/N answers. Scoring must be flexible so you can dissect feedback in different ways. It should also facilitate top-box scoring, mean scoring, handle & analyse cumulative feedback and, interpret complex statistical data. Visual representations helps in gaining more clarity about your different audiences quickly grasp & with clarity.

Top 10 Feedback Management System Software

  • Zoho feedback
  • Feedback Management System By American Megatrends India
  • QuickTapFeedback
  • Feedback Sparrow feedback management software
  • QS Plus Quantity feedbacking software
  • EagleView
  • Survaider
  • Feedback & Feedback Management By Zonka
  • FeedbackLegend
  • eZee iFeedback Customer Feedback System
Customer Loyalty Programs: 10 Top Tips for Customer Retention in 2020

Customer Feedback Management Software

Customer Loyalty Programs: 10 Top Tips for Customer Retention in 2020

author_imageAnurag Vats 9 Mins read

Customers are the backbone of any business. Without customers, there is no demand, no sale, and no business. If we look at business with the perspective of customer relationship management (CRM), there are three stages to it; customer acquisition, customer engagement and customer retention. Accordin...

Read More

Customer Feedback Management Software FAQs

A. Feedback software is a solution that allows users to design and manage electronic feedbacks, collect responses and analyse feedback. It can be used to gather insights on different factors such as customer satisfaction, which businesses can use to improve their products, services, and operations.

A. Customer feedback software plans come in a range of prices. Generally, pricing varies based on requirement & product-wise, as well as separate priced packages for small businesses and enterprises.

A. Some common features of feedback software include feedback form creation, response management, customised URL creation, skip logic, and phone optimised feedbacks.  

A. Feedback software provides users an all-in-one platform to conduct & manage feedbacks and gain insights for your market research needs. It provides the necessary tools needed for effective feedbacking in a unified dashboard place so users can easily administer electronic feedbacks.  

A. There’s no limit to the number of feedbacks you can run & responses you get.

A. You can get results in CSV format(for Microsoft Excel) and import the same to SPSS for effective statistical analysis. Additional formats in which responses can be downloaded include doc, pdf etc. 

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