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17 Best Customer Feedback Management Software in 2020

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Vision Critical

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eZee iFeedback Customer Feedback System

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Survaider

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SurveyLegend

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Feedback & Survey Management

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₹2,730.00 /User

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Feedback & Survey Management Customer Feedback Management Software

Feedback & Survey Management Feedback & Survey Management easiest and the most effective way of taking surveys and capturing ...

by Zonka

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₹2,730.00/User

Features :

Surveys & Feedback
Reports
API Integration
Mobile Support
White labeling
Kiosk Mode
Our Survey App Works Offline
Email Support
Comparative Analysis
Email/SMS alerts
Account Management
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Survey Sparrow survey management software Customer Feedback Management Software

Survey Sparrow survey management software Survey Sparrow survey management software is not a usual survey platform. It turns boring survey int...

by Survey Sparrow

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₹6,090.00/User

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Analytics and Reporting
Customization
Mobile Support
Social Media Integration
Customization & Branding
Mobile Support
Social Media Integration
Question Bank
Piping logic and filtering closed answer
Analytics and Reporting
Survey Builder
Lead Scoring
Bulk Emails
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Zoho Survey Customer Feedback Management Software

Zoho Survey What is Zoho Survey? Zoho Survey is one of the best software for conducting surveys and feedback,...

by Zoho

(5 reviews )

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Starting Price

₹800.00/User

Features :

Surveys Feedback
Personalization
SMS & Email Support
Collection management
Data Analysis
Collaboration
CRM
API Integration
Customization & Branding
Mobile Support
Question Bank
Response Management
Survey Builder
Analytics and Reporting
Security & Monitoring
Secured Collaboration
Data Analysis
SMS / Email Notification
Surveys & Feedback
Password Protection
Spam Protection
Integrations & Customisations
Piping logic and filtering closed answer
User Management
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QuickTapSurvey Customer Feedback Management Software

QuickTapSurvey TabbleDabble is the creator of QuickTapSurvey. QuickTapSurvey helps businesses collect data in perso...

by TabbleDabble

(2 reviews )

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Starting Price

₹1,330.00/user

Features :

Question Bank
Language Support
Automated alert & Notification
Kiosk Mode
Scheduling
SMS / Email Notification
Sales Force Automation
Live Online Training
Signature Management
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1437 Interested
924 Added to Cart
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SurveyLegend Customer Feedback Management Software

SurveyLegend SurveyLegend enables you to create gorgeous mobile-ready surveys & forms on your tablet or compu...

by SurveyLegend

(2 reviews )

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Starting Price

₹1,330.00/User

Features :

Multilingual
White labeling
Question Bank
Custom Business Logic
Kiosk Mode
API Integration
Security
Analytics and Reporting
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1350 Interested
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Birdeye Customer Feedback Management Software

Birdeye What is Birdeye? Birdeye is a review management software for businesses. It provides better...

by Birdeye

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Features :

Dashboard
Campaign Management
Response Management
Sentiment Analysis
Social Sharing
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1585 Interested
930 Added to Cart
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eZee iFeedback Customer Feedback System Customer Feedback Management Software

eZee iFeedback Customer Feedback System eZee iFeedback is a Digital Feedback System for Hoteliers and Restaurants to build stronger cus...

by eZee TechnoSys

(3 reviews )

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Starting Price

₹1,500.00onwards/month

Features :

Creating & Designing Surveys
Comment Section
Reports and Analytics
Language Translator
Multilingual
Email/SMS alerts
Customizable Branding
Customizable Tabs
Backup
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1541 Interested
1087 Added to Cart
2294 Requested Call Back

Zonka Feedback

by Zonka Feedback

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Uservoice Customer Feedback Management Software

Uservoice Product details will be uploaded by brand or vendor very soon....

by USERVOICE

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Survicate Customer Feedback Management Software

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Wootric

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Vision Critical Customer Feedback Management Software

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by vision-solutions

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1389 Interested
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Officevibe EES Customer Feedback Management Software

Officevibe EES Pulse surveys and continuous feedback to make your employees more engaged. decrease turnover on your...

by Officevibe

(1 reviews )

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Starting Price

₹280.00/user/month

Features :

Surveys
Feedbacks
Reports
Service & Support
Analytics
Admin Controls
SAML SSO
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1370 Interested
1153 Added to Cart
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Survaider Customer Feedback Management Software

Survaider What is Survaider? Survaider is a customer experience management software used for better connect...

by Opiniofi

(1 reviews )

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Features :

Analytics
Revenue Management
Team collaboration
Review Management
Social listening
Business insights
Ticketing
Opinion Monitoring
5 More

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1203 Interested
930 Added to Cart
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Feedback Management System Customer Feedback Management Software

Feedback Management System Feedback Management System provides a simple, affordable and an effective feedback application ...

by American Megatrends

(2 reviews )

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PRICE ON REQUEST

Features :

Increase ROI on your Content
Improve Customer Experience
Grievance Management
API Integration
Reports
Real Time Tracking
Survey Builder
Audit
Analytics and Reporting
Data Entry
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1271 Interested
960 Added to Cart
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EagleView Customer Feedback Management Software

EagleView EagleView is an online Survey Builder Tool with advanced concepts such as customized questionna...

by ANGLER

(1 reviews )

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PRICE ON REQUEST

Features :

Creation of as many surveys as desired
Clone the survey
Inimitable survey
Lightweight standalone setup
Graphical reports for better analysis
Provision to exports
Access Control
Customization & Branding
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1466 Interested
963 Added to Cart
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Xoxoday Plum Customer Feedback Management Software

Xoxoday Plum What is Xoxoday Plum? Xoxoday Plum is one of the best customer feedback software, developed...

by Xoxoday

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Features :

Catalogue Management
Storefront
Sales & Distribution
Campaigns
Gamification
Reporting & Analytics
Gift Card Management
Loyalty Program
Rewards
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1404 Interested
1123 Added to Cart
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Last Updated on : 28 Mar, 2020

Buyer's Guide for Top Customer Feedback Management Software

Found our list of Customer Feedback Management Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!

What is Feedback Management Software?

Customer Feedback management software is used by businesses to accumulate data on different types of groups: customers or consumers, leads, stakeholders and even employees. feedback management software allows a user to design & create customers feedback forms, to target specific segments.

Reviews & feedback forms collect responses from individuals- consumers, professionals, employees etc. The software is also used to solicit responses from specific targeted groups- demographic, age-based, income-based, gender etc. The software also helps in identifying these specific audiences, using analysis tool to gain insights & research data you & your business needs.

No matter the complexity of your feedback, this software can be customised to ensure you can create the feedback of your liking and receive the right kind of data.

Feedback Management Software Features

Feedback Creation- The primary purpose of this software is to help businesses create feedbacks that can be used to get customer feedback. The feature comes with a wide variety of tools which helps you in improving your feedback structure to obtain useful information. The different types of feedbacks that can be made include MCQs, choose-all-that-apply, matrix selections, open form responses and rating scales, among others. Then, you can customize images, logos and other branding details so your forms reflect consistency with your other marketing materials.

Feedback form template - Feedback tools offer pre-built design templates for users so they can save time while creating feedbacks. Such templates vary depending on the nature of the feedback.

Multimedia Support- Certain feedbacks need to include rich media, for a myriad of reasons. Some feedback solutions come with the ability to add multimedia such as images, videos, GIFs and more.

Security- Online feedback tools comes with multiple tools to protect response data, identify fraudulent information and prevent the same. You can use this software to add passwords and timers, install authentication methods, prevent multiple submissions from the same IP addresses and make feedbacks completely anonymous.

Distribution- Once you create a feedback, you can distribute it in different ways—sharing a customised URL, posting it on social media or sending it as an email to your customers & connections. All these distribution methods can be employed using a feedback management software.
Reporting & customer experience analytics solution - Feedback solutions can deliver instant results for you to gauge the effectiveness of your feedback forms quickly. Once all the feedback data is collected, online feedback software helps you dissect this information as per your required criteria: age, gender, location, income group etc. Additionally, you can filter and tabulate results to identify trends which will help you make better and more informed business decisions.

Targeted feedbacks system- For feedbacks that are designed to accumulate data on random consumers, businesses can use this feature to find appropriate respondents and obtain results in a short period of time.

Mobility feedback tools- This feature allows businesses & users to distribute feedbacks using mobile devices. This is an increasingly important feature as people spend a lot of time using their phones and tablets than ever before.

Multilingual Support- Online feedback tools come with multi-language support using which, users can design feedbacks in multiple languages.

White-Labelling- With this feature business users can brand their feedbacks with their company’s logo. The branded feedback helps in raising brand awareness.

Why Do Businesses Need Feedback Management Software?

Data is unequivocally, the holy grail of the digital world. Irrespective of whether you run a small business or manage an enterprise with lots of employees, data on customers and services lets you decide the direction to steer your business.

Feedback software lets you create, design, distribute, accumulate and analyse feedback information, to spot trends and take smarter business decisions.
Businesses gather customer feedback to improve their product development operations and gear their marketing strategies to perform relevantly. This information is also useful for developing employee engagement strategies. Customer feedback software can also be used by political parties to assess poll constituents during elections or to understand people’s complaints. Feedback solution is a multifunctional tool whose possibility is limitless.

Businesses can use feedback software to: -

Collect feedback data efficiently
Leverage feedback information to develop effective strategies
Gain consumer insight on products & services
Manage the feedback process

Benefits of Feedback Software

Design Relevant Feedbacks- Feedback software comes with predictive analytics feature which can predict the success rate of your feedback & how it will fare. Different metrics are analysed to assess the relevance of the feedback to your audience and compared against past feedback results. More established solutions can also furnish details outlining best practices in the trade. All of this information will help you create feedbacks that are more likely to solicit a response from customers and furnish relevant results for you & your company.

Reduce Cost- Conducting online feedbacks lets you bypass labour and material costs. Manual feedbacks involve a lot of time and money spent on printing, distribution and result collection. When you conduct massive feedbacks, software-based feedbacks are especially useful as forms can be duplicated and distributed repeatedly with very little cost & resources involved.

Centralized Data Gathering- Feedback software makes data collection a lot more systematic by saving completed feedback forms in one database. The process takes place in real-time, and information is saved in a secure server. This minimises the risk of losing data and makes the process a lot simpler.

Flexible- Parts of a feedback or the whole questionnaire can be changed at a moment’s glance, with minimal cost involved. You can also create new feedbacks by repurposing the same questions from older feedbacks to target a new set of customers. Feedback tools can be used to optimize your feedbacks in many different ways.

Expand Your Reach- This software also offers a network of respondents, classified according to categories, such as industry, demographics, profession and interest. If you don’t have an in-built pool of respondents, this is a good way to jumpstart your feedback.

Extract Insights- The software is capable of running analytics which helps users extract feedback insights. This solution allows for different ways to categorise data as tables, charts or graphs.

Buy Customer Feedback Software

Before getting a feedback software, ensure that the features match your requirements. These are some of the key things to consider before you purchase a feedback software.

Multi-Mode Capabilities- Online feedbacks gives you greater efficiency, but it doesn’t imply that you ditch the phone, pen & paper. In certain situations, you may have to ask for feedbacks from people by going door to door or ask for feedback from people with limited/no access to the internet. In such cases, you’ll need a feedback software that can adapt to such situations. Get a solution that can help you design pen & papers-based feedbacks & save feedback documents in doc, pdf and other printable formats.

Randomisation- Ensure that the software you choose comes with the ability to randomise questions and questionnaires, to prevent fraudulent or biased answers. This feature is important to make your feedback unpredictable by shuffling questions or replacing a questionnaire with another.

Design Flexibility- A feedback software should let you design feedbacks in different ways. You should be able to design different types of feedbacks based on structure (single/multiple responses, written responses and ratings) and mode (online, printed or hybrid). The software should allow a mix of automation with manual intervention, when necessary.

Scoring types- A feedback software that you choose, should do more than aggregating Y/N answers. Scoring must be flexible so you can dissect feedback in different ways. It should also facilitate top-box scoring, mean scoring, handle & analyse cumulative feedback and, interpret complex statistical data. Visual representations helps in gaining more clarity about your different audiences quickly grasp & with clarity.