Contact management systems help manage the details of customers, vendors, suppliers, and employees along with the interaction with them. The software offers features ranging from contact storage, search & filter, import & export. Aside from powerful contact storage functionalities, contact database.
Last Updated on : 23 Oct, 2021
Found our list of Contact Management Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!
Contact management is the process of storing, organizing and tracking the contact information related to customers, vendors and suppliers.
When you deploy a software for contact management, the entire procedure becomes not just automated but also insightful enough to profit a business. How? First, all contacts get stored in a centralized database that is shareable and easily accessible. Second, you have access to all call insights, business reports, graphical timelines and many more functionalities for handling contacts.
Contact management efforts contribute towards higher customer satisfaction and retention rates. You can categorize your contacts into different segments and run loyalty programs. Based on the preferences and needs of your contacts, you can run targeted campaigns and win back their attention.
Contact management is the process of storing, organizing and tracking the contact information related to customers, vendors and suppliers. The software further helps manage leads and customer interactions along with scheduling tasks and activities related to customer engagement and sales.
Contact management systems with multiple integrations and activity database let you create segments for customers and personalise all interactions. Customer contact software further gives access to multiple channels too like wizards, web forms, CRM APIs and meeting notes for managing the contacts database.
Contact management systems provide many important functionalities for business relationship management. The software streamlines the process related to storing, tracking and managing all customer contacts. Companies use contact management solutions for organizing details of vendors, suppliers, customers and employees.
Benefits of Using Contact Management Software
The two terms are quite often used interchangeably, however, CRM software offers broader functionalities compared to the contact database software. Contact management software provides the basic functions for managing the database of your existing vendors and customers. As an extension, CRM software includes advanced functionalities for managing the entire sales funnel by tracking potential clients and sales qualified leads.
To help you make the right decision, given here are key differences between the two for evaluating right the two solutions.
|Contact Management Software||CRM Software|
|Suitable for managing vendors and customers||Modules for handling sales leads, potential clients and existing customers.|
|Contact management software also manages information related to sales reps, along with open orders and quotes.||CRM’s additional functionalities include changing the lead status and reviewing the leads for follow-ups|
|Best for tracking communications||Best for managing sales funnel|
|Ideal for small businesses with a lean sales pipeline||Ideal for businesses with complex sales cycles|
|The basic functionality includes is contact management||The basic functionality comprises customer relationship management|
|Most used for saving contact details including the phone number, emails & names||Most used for saving the data related to sales pipeline|
|Basic reports or business analytics functionality.||In-depth analytics for actionable business insights|
|Contact Management Software Cost|
|Best Contact Management Software||Price||Ratings|
|Zoho CRM||₹944 /User/Month||4.0|
|Freshworks CRM||₹1651 /Month||4.7|
|Zoho Contact Manager||₹1062||4.6|
|Pipedrive CRM||₹1239 /User||4.5|
What is the cost of contact management software in India?
The cost of the software would depend on the plan you subscribe to. Basic plans charge less compared to advanced or premium plans. Based on your budget and business needs, you may choose a basic plan. However, basic plans often support limited contacts.
What are the best contact management software for small business?
These are the best contact management software for small businesses for managing vendor and customer contacts:
What does a contact management system do?
Contact management systems help manage the details of customers, vendors, suppliers, and employees along with the interaction with them. The software offers features ranging from contact storage, search & filter, import & export. Aside from powerful contact storage functionalities, contact database software provides data collection, information tracking and easy integration capabilities.
What are the best real estate contact management software?
Some of the best real estate contact managements software for managing client relationships and organizing prospect information are: