16 Best Call Center CRM Software 2021: Reviews, Pricing, Demo| TechJockey.com

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What is CircleOne? CircleOne is a cloud-based CRM software for enterprises, which provides comprehensive customer experience management facilities across multiple communication channels. The software is also capable of automating business-critical activities such as lead capturing, distribution, ticket management, and more. The program can be configured according to unique business requirements. Further, it helps the team members in capturing leads from numerous integrated channels and prioritizing them to enable faster conversion rates. Businesses can use CircleOne CRM to customize workflows and relevant processes according to their internal policies. Detailed reports offered by the CRM software features performance metrics showcased by the sales teams, enabling organisations to monitor their overall ROI in a specified time period. How does CircleOne CRM solution assure accurate management of individual leads? Lead Flows: Enterprises can configure different stages of their sales cycle and define flexible and dynamic workflows for their leads. Multi-Channel: Agents in the sales team can reach out to prospects across various integrated channels, including social media, chat, phone, and more, via CircleOne CRM. Lead Score: Managers can predefine metrics to assign weightages to individual leads. Sales teams can score leads on these parameters and pursue the most valuable ones. Lead Distribution: Organizations can define rules regarding lead allocation, handing over potential leads to the right member facilitating faster conversion rates. Faster Conversions: Sales managers can prioritize leads and define closure timelines. They can follow up with pending closures and eliminate any possibility of revenue leakage. CircleOne CRM Pricing The pricing of CircleOne CRM software is available as per the following options : Echo: Rs. 799.2/- per user per month. Optima: Rs. 1199.2/- per user per month. Premium: Rs. 1999.2/- per user per month. Premium Sales: Rs. 2399.2/- per user per month. For more queries about the software, feel free to request a callback with our customer care executives. Benefits of CircleOne CRM Customer Insights: Enterprises can extract actionable insights related to their valuable customers, to get a detailed understanding of expectations and behaviours showcased by the individuals. SLA Management: Agents can generate multiple service levels based on ticket types and define timelines at every stage of their workflows assuring on-time issue resolution. They can also define a scheduled escalation process, so that the right team member gets notified accordingly. CircleOne is a cloud-based CRM software for enterprises, which provides comprehensive customer experience management fa... Read More

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Contact Management User Management Email Notifications +8 More

Archiz CRM Software

By Archiz Solutions

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The Archiz CRM Software (Customer Relationship Software) includes a set of businesses that are designed to help businesses manage many business processes such as customer data, customer interaction, track leads, customer support and marketing. CRM software for small businesses is used to manage business-customer relationships and manage business contacts, customers and leads of sales. The Archiz CRM Software (Customer Relationship Software) includes a set of businesses that are designed to help business... Read More

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Lead Management Contact Management Email Integration +4 More

MyOperators

By MyOperator

(4 reviews)

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What is MyOperator? MyOperator is one of the best call center software for businesses of all sizes in India. This solution is trusted by the vast number of business operators that require a fully functional call center. This call center software enables a user to conduct and track a large volume of calls in real-time. The software is capable of automatically allotting calls to the call operators in real-time. It checks for the operators who are free every time a customer calls. MyOperator enables organizations to integrate it with their ongoing APIs. It facilitates seamless data sharing with CRMs for effortless sales work. This software generates push reports through SMS and Emails to keep the operational information at the manager and call the operator’s fingertips. For real-time monitoring, managers can use the live dashboard. What features does MyOperator offer? MyOperator offers the following features: Virtual number Toll-free number Vanity numbers Call recorder Call tracker Push notification reports Live dashboard Live call info Performance reports Multi-level IVR After hours call routing Real-time transfer How does MyOperator work? MyOperator call center software operates in four steps: Customer Call: Caller/potential customer dials the centralized business phone number. Call Handling: MyOperator plays the recorded IVR message and asks caller to select extension or department. Call Forwarding: The call gets transferred to the considered department or agent. Meanwhile, MyOperator system is tracking and recording the call and its status. After Call: Callers can review the calling experience. Managers will get the call reports. The price of MyOperator MyOperator is available in four different plans; they are: Building Business – Rs. 1500/- per month Growing Business – Rs. 3000/- per month Big Business – Rs. 5000/- per month Enterprise – Please request for price For further information regarding this call center management software, please request a call. Our sales team will contact you at the earliest. MyOperator is one of the best call center software for businesses of all sizes in India. This solution is trusted by th... Read More

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Choose your business number Analyze your business’s call traffic Connect your callers to the right agent +12 More

Aavaz Call Center Suite

By Aavaz

(2 reviews)

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A world class cloud based call centre software, Aavaz is a complete SAAS solution delivered on browsers/smartphones that enables hassle-free interaction between businesses and their customers. Aavaz is an integrated CRM, dialer with different voice options based on various business needs. It helps in optimizing workflow and makes dialing faster and more accurate. It has Integrated contact management which optimizes workflows making dialing faster and more accurate. It effectively runs outbound/inbound campaigns, lead and support ticket management. Product Features Integrated contact management Optimised workflows makes dialling faster and more accurate Run effective outbound/inbound campaigns Lead and support ticket management Live agent monitoring Integrated Voice, CRM, Marketing, Lead, Support on dialer Setup your PBX and IVR in a few minutes Powerful De-duplication Report on everything Complete call recording and tracking A world class cloud based call centre software, Aavaz is a complete SAAS solution delivered on browsers/smartphones that... Read More

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Contact Management Tracking Integration +12 More

CallHippo

By CallHippo

(1 reviews)

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CallHippo provides a set of features for business users to increase productivity and perform core functions accurately. Depending on the size and requirements of your organization, you can pick the best pricing plan. Automation through CallHippo further reduces the need for your employees to handle monotonous tasks so that they can focus on critical tasks at hand and apply creative skills for problem solving. Real-time alerts with contact center solutions allow you to have a birds’ eye view of the process so that you can make smart decisions and achieve operational efficiency. CallHippo provides a set of features for business users to increase productivity and perform core functions accurately.... Read More

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Activity Feed Add New Number Set Working Hours +4 More

CRMNEXT

By CRMNEXT

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What is CRMNEXT? CRMNEXT is a customer management relationship software that helps you boost your customer interactivity. It empowers your workforce with intelligent insights to act on your customer’s inactivity. CRMNEXT provides exquisite modules for sales, services, and marketing to focus on each of these activities separately and intuitively. CRMNEXT accelerates your customer relationship activities with a cross-seller modeler that incorporates machine learning, that runs intelligent algorithms to produce smart, personalized offers. Integrate third-party APIs in real-time or in batches over the course of time without any coding. CRMNEXT offers you next-gen that caters to your businesses. It provides hugely business-specific tools instead of the generalized toolset that works for every business shakily. Features of CRMNEXT Business Specific Tools: CRMNEXT offers you extremely business-specific tools, that help you increase your business efficacity. It enables you to reduce costs by removing the features that are not necessary for your operations. CRMNEXT offers separate offers for Retail, corporate banking, insurance firms, pharmaceuticals, et cetera. It provides you business solutions that you need Algorithm-Based Planning: Get predictive results with the CRMNEXT catalyst performance modeler. Set targets by factoring in all the parameters, and the system will give you the probability of the outcomes with ease. Its machine learning includes results based on roles, products, channels, revenue generation, et cetera. Customer Experience: Provide instant fulfillment to your customers in real-time. It gives your employees a digitalized experience with exquisite features such as drag and drop, customizable system, and role-based access to your employees so it creates a proper of chain command throughout the organization. Decision Engine: Create intelligent customer walkthroughs with complex computations in tandem with business rules using a straightforward, intuitive visual designer. Customers get access to start and complete buying and servicing walkthrough at their convenience. Price of CRMNEXT CRMNEXT is available in three different packages; they are: SoHo – Rs. 990 per moth SMB – Rs. 2310 per year Enterprise – Rs. 4290 per year CRMNEXT is a customer management relationship software that helps you boost your customer interactivity. It empowers y... Read More

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Integration Email Marketing SMS Marketing +2 More

Five9 Contact Center

By Five9

(1 reviews)

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What is Five9 Contact Center software? Five9 Contact Center is an intelligently designed call center management software. It helps call center organizations ensure that their service agents can work from any location easily. Used by enterprises worldwide across different sectors, the software ensures better customer support through higher uptime, clear voice calls, and the information security. Five9 Contact Center allows contact centers to prioritize their customers’ needs and serve them accordingly. With the help of this call center software, organizations can perform the performance evaluation for their customer service agents and devise plans for their training and improvement. Five9 Contact Center ensures strong network architecture and telephony infrastructure. It further helps maintain security compliances and implement data protection practices. What are the different modules offered by Five9 Contact Center Solutions? Here are some key modules offered by Five9 Contact Center software: Telephone consumer protection act compliance Inbound calling activity support Outbound calling activity support Predictive dialer Workforce optimization Performance dashboard Quality management Gamified approach for customer handling How does Five9 Contact Center software help in boosting an agent’s productivity? Five9 Contact Center software helps agents divert their complete focus on one aspect – Customer Satisfaction. The call centre software enables agents to seamlessly move between outbound calling lists and inbound queues. No separate setups are required for organizations as this call center management software allows users to navigate easily. The software also assists in removing immense technological gaps among CTI, outbound dialers, ACD functionality, and CRM integrations. Agents are no more required to physically login and logout of their dedicated outbound and inbound call queues. Everything is unified to a single platform with this software. Why should call centers use Five9 Contact Center Software? Five9 Contact Center solutions provide detailed and actionable insights to call centers for monitoring and improving the performance of their business. It offers easy access to the information to supervise the key statistics of calling operations and take steps for process improvement. Managers are provided access to the historical data in real-time. In addition, the contact centre software assesses agents’ performance, gathers insights, and identifies problems that need action. The call center software offers performance evaluation in a visually dynamic and role-based environment, which includes supervisors, executives, and agents. What is the Five9 Contact Center software pricing? The price of Five9 Contact Center software is available on demand. You can request a call back for price related inquiries. Five9 Contact Center is an intelligently designed call center management software. It helps call center organizations e... Read More

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Inbound Call Center Outbound Call Center Blended +5 More

Salesboom CRM

By Salesboom

(2 reviews)

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₹980.00/user

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Salesboom the online CRM software renders efficiencies and profitability your sales team desires. On demand SFA solutions give the functionality needed in the competitive economy of today. Never misplace or have a lead fall through the cracks, due to unmanaged leads. Salesboom's online hosted CRM software delivers tools that collect, maintain and forecast lead opportunities keeping your sales staff on top of the current situation in each lead. Product Feature Accurate Revenue Forecasting Salesboom.com provides online web based CRM Sales force automation software tools necessary to manage data collected by your sales people as leads. Each lead is assigned a probability factor and the factor is used in forecasting your quarterly sales. As you move leads through the process, your pipeline defines opportunities with the most potential, which are then assigned to your sales staff. Close More Deals Your Sales pipeline is your strength. Our Hosted Sales Force Automation system allows you to recognize which leads have the highest potential to close. This is an important asset for every small business. Complete sales process visibility means your sales team can easily collaborate with the right people in your small business, know what the sale is waiting on, and have access to the resources required to close the sale. Never Lose an Opportunity Pinpoint Sales Process Inefficiencies Using our advanced hosted sales force automation reporting tools you can quickly pinpoint and eliminate inefficiencies, thus reducing sales cycles, saving time and money. Consistent, real time sales system Customer View With Our Hosted CRM Sales Force Automation system you get Complete, real time sales system view of customer interactions, streamlines the collaboration between sales, service and marketing personnel. Recognize Market Trends Current and historical customer data can be immediately accessed to spot changes in customer behavior or shifts in market indicators. Your evolving customer needs can now be met thanks to contextual view and reporting of past and current events. About the Company Salesboom.com is the Enterprise Cloud Based CRM vendor, founded in 2003 by CEO Troy Muise and President Rami Hamodah. Since inception, Salesboom.com has had the same focus: Continuously innovate to provide an intuitive service that empowers companies to better understand their customers, to sell more and to grow more. Salesboom the online CRM software renders efficiencies and profitability your sales team desires. On demand SFA solution... Read More

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Business Process Automation & Security Employee Collaboration Customer Service & Support +5 More

CloudTalk

By CloudTalk

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What is CloudTalk? CloudTalk is one of the best call center CRM software designed for sales companies. The software helps in boosting the outreach and brings improvement in customer interactivity. This call center CRM solution facilitates in management of better customer relationships globally with the help of an international phone number. It allows companies to create a virtual call center to manage all the workflow in a digital register with all the required details such as time, type, and duration of the call, follow-ups, etc. CloudTalk is a scalable call center CRM solution that is easily configurable according to the user requirements. The software can seamlessly integrate with other applications for lead management and better sales output. Plus, this call center CRM also helps manage post-sale services. What features does CloudTalk offer? Here is a quick rundown of the features offered by CloudTalk: Number portability International and shortcode numbers Call flow design Automated call distribution Interactive voice response Click to Call Call Tagging Call statistics Call monitoring Agent reporting Wallboard Emotion analytics What are the benefits of CloudTalk? CloudTalk facilitates handling of all the minute tasks with efficiency barring the shortcomings that come with micromanagement. Call centers can design a call routing system based on the query of the customer. The software automatically identifies agents available on the floor and routes calls to them. CloudTalk performs emotional analysis on every call for behavioral analysis and data collection. The software offers business-centered utilities for flexible deployment. What is the price of CloudTalk? CloudTalk is available in four different plans, these are: Starter – Rs. 1140/- per month (billed annually) Essential – Rs. 1519/- per month (billed annually) Expert – Rs. 2658/- per month (billed annually) Custom – request quotation CloudTalk is one of the best call center CRM software designed for sales companies. The software helps in boosting the... Read More

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Call Queuing Call Recording Internal Call Transfer +4 More

Talkdesk

By TALKDESK

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What is Talkdesk? Talkdesk is an innovative cloud-based customer contact center solution. The software provides best-in-class tools to the companies so that their agents can remain connected with their customers without any disruptions. Talkdesk enables its users to deploy a flexible cloud contact center solution within 24 hours. The software also has an academy, known as Talkdesk Academy, which provides training and certificates to the user’s agents. With Talkdesk Boost, users can keep their on-prem ACD and allow agents to work from any preferable location. Talkdesk ensures that users can continue with their business at times when their agents can't come to the office. How does Talkdesk provide a complete solution to customer engagement? The software provides the broadest suite of native apps, helping users deliver outstanding customer experiences, thus building greater brand loyalty. It ensures that all the transitions across digital and phone channels are smooth and glitch-free. The customers will never have to repeat their information asked by users. Talkdesk also makes sure that while its users are communicating with their customers, the voice quality is crystal clear. You can even make customizations as per your requirements to reflect your brand culture. With Talkdesk, businesses can get connected with their customers through all possible channels, irrespective of time and place. The omnichannel includes SMS, chatbots and other popular messaging apps. Pricing of Talkdesk The pricing of the software is available as per the unique needs and requirements of the customer. If you are interested, you can drop in a callback request. You will also receive guidance regarding the product’s activation key. In case you are already using Talkdesk and are looking for license renewal, our customer care team is there to help you. Latest Version of Talkdesk The latest version of the software, V3.12 was released on 7th April 2020. Its unique features include - Users can now relate all their inbound or outbound calls to their Salesforce accounts and manage leads, contacts, cases and opportunities in real-time. The advanced search functionality along with intelligent algorithms of Talkdesk helps users in choosing the correct entity with which they can relate. A new salesforce dialer is included using which you can automatically dial down a list of Salesforce records. You can even pause and resume the call list while it is being dialed. As an admin, you can generate the specimens of Talkdesk Activity data as per your requirements. Compatible Platforms of Talkdesk Talkdesk is a web-based software. It can be accessed from Windows, Mac OS, Android and iOS devices. What are the benefits of using Talkdesk? The software offers a wide variety of features which are beneficial to its users - Simple Setup: Users can connect Talkdesk with 30+ contact center software integrations by using their own account information. Automate Workflows: The software automates call center workflows, thus saving the valuable time of representatives who don’t need to worry about repetitive tasks. Talkdesk Agent: With the software, users get the flexibility to handle client calls from anywhere or on their desktop. Timely Synchronization: The software automatically synchronizes the data of the clients and displays it on the user’s desktop screen. Performance Tracking: Talkdesk provides intelligent dashboards with which the supervisors can track the engagement rate of their employees. They can also automate team challenges to promote peer recognition. Keyword Detector: The software is equipped with advanced speech analytics and keyword detector, which helps users gain insights about their client’s sentiments. They can use the keywords to analyze current business trends and make important business-related decisions. Talkdesk is an innovative cloud-based customer contact center solution. The software provides best-in-class tools to th... Read More

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