Freshworks Software: Price, Reviews & Free Demo From Freshworks

Starting Price

₹1,399.00/Month

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What is Freshsales CRM? Freshsales CRM is a cloud-based customer relationship management software that leverages a retail firm to see through the customers buying patterns to increase sales. It gives you a 360-degree view of individual customers and merges their experience within a unified platform. Freshsales CRM offers an intuitive module of its own that is known as Freshcaller, using which an enterprise can send targeted emails, make calls and reach out to relevant prospects in a single click. Admins can monitor individual deals across various pipelines and set goals for their sales team to achieve. Freshsales CRM offers customizable reports, making it more beneficial for companies in decision making. The software is completely safe to use and offers data protection in compliance with GDPR regulations. Pipeline Management and how it facilitates easy monitoring of deals? Pipeline Management: In most CRM systems, the term pipeline management designates the process of overseeing and directing future sales in various stages. Pipeline management enables CRM managers to accurately predict future revenues and make future strategies You can generate multiple pipelines within their sales CRM and monitor relevant deals in an accurate manner. Enterprises can set stage probabilities for individual deals. The weighted pipeline within the software will offer a detailed forecast of their sales stages. Organizations can filter out deals and can take actions like sending bulk SMS, update the customer via email etc. They can also monitor the deals in a list view and configure individual columns to display the most important information. Stagnant deals can be marked by assigning age mechanisms. Rotten deals get marked in red, enabling users to view which deals can still be revived. Pricing of Freshsales CRM Freshsales CRM is available as per the following pricing options: Blossom (₹ 799/user/month billed annually, ₹ 1399/user, billed monthly): The plan is available for Rs.1399 on a monthly basis for one user. Garden (₹ 1799/user/month, billed annually, ₹ 2599/user, billed annually): The plan is available at a price of Rs. 2599 on a monthly basis for one user. Estate (₹ 3199/user/month, billed annually, ₹ 4699/user, billed monthly): The plan is available at a price of Rs. 4699 on a monthly basis for one user. Forest (₹ 5799/user/month, billed annually): The plan is available at a price of Rs.69,588 on a yearly basis for one user. Benefits of Freshsales CRM Better Communications: Freshsales CRM offers consistent communication between customers and employees, and leaves team members with no information gap. Better Collaboration: Freshsales CRM facilitates better collaboration between the sales, marketing, and support teams. It also reduces the response time for any ticket of complaint or request generated by a customer. Push Notifications: With Freshsales CRM, employees get instantly notified when a new task or an individual lead is assigned to them. The software also offers relevant notifications about upcoming meetings. Comparison FreshSales CRM with other Sales CRM Software FreshSales CRM vs Pre Sales CRM FreshSales CRM vs Conduct Exam Sales CRM FreshSales CRM vs Bytepaper Sales CRM FreshSales CRM vs WTM Sales CRM Software Freshsales CRM is a cloud-based customer relationship management software that leverages a retail firm to see through t... Read More

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Lead, Contact ,Account, and Deal Management Visual Sales Pipeline 2-way Email Sync +32 More

Freshdesk

From Help Desk Software

(4 reviews)

Starting Price

₹1,399.00/month

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What is Freshdesk? Freshdesk is a customer management software that helps establish a healthy customer-business relationship. This helpdesk software helps businesses manage customer conversations from a single platform and control auto-responses to common queries. This software is important to save time and collaborate better with others to resolve issues jointly. With this software, users can prioritize tickets according to their level of importance and assign them to a suitable team. Customers, thereby, can easily keep track of their raised tickets. The software can be used to create workflows efficiently by sharing tickets with various teams without having to compromise on users’ ability to access them. Unique Features of Freshdesk Here is a quick rundown of features provided by Freshdesk: Freshdesk, being a customer service-oriented software, looks for the ultimate satisfaction of customers. As most chat contexts tend to get lost in chat tools, tracking the relevant information can be a little difficult at times. With this software, users can find the relevant information quickly within the ticket itself, making it easy for the internal teams to work collaboratively within the helpdesk. Users can avoid reassigning tickets by sharing ownership with the agents involved. Your customers will get their tickets routed to the most appropriate agent. Multilingual capabilities and flexible business hours help cater to a wider customer base. Pricing of Freshdesk There are 4 different plans for Freshdesk, including: Blossom: This plan comes at a price of Rs. 1399/- per month. It is suitable for small teams. Garden: It comes at a price of Rs. 2599/- per month. It is ideal for growing teams. Estate: The Estate plan comes at a cost of Rs. 4699/- per month. It is preferred by large teams. Forest: The Forest plan comes for Rs. 8999/- per month. It is exclusively designed for enterprises. Benefits of Freshdesk: Freshdesk is very beneficial for businesses, here are a few listed below for better comprehension of the software: Freshdesk ticketing systems streamlines all the customer interaction on one platform for easy monitoring and supervision. Organizations can automate all the basic and repetitive tasks like data entry and updating tickets among many others. Freshdesk enables the company to retain its brand identity by adding logos and customizing the software to resemble the organization's aesthetics. What Customizable Options does Freshdesk Provide? This customer support software helps users streamline the support channels from just one place, letting customers interact with them over the phone, chat, etc. As the software allows conversation within tickets to find relevant information without any hassle, users can invite collaboration with agents or external business partners to discuss and solve issues. Automation allows repetitive tasks to be eliminated and focuses on the critical tickets that require urgent attention. Customers need not wait long as there are plenty of FAQs on the site that will help them immensely. Additionally, users can monitor their teams and make data-driven decisions to ensure the highest level of customer satisfaction. Freshdesk is a customer management software that helps establish a healthy customer-business relationship. This helpdes... Read More

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Ticket Management Collaboration Multichannel Support +33 More

Freshchat

From Collaboration Software

Starting Price

₹1,399.00

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What is Freshchat? Freshchat is live chat software for websites to boost customer engagement rates. It provides an interpersonal way to connect with customers through a highly integrative social messenger. The software is capable of unifying multiple channels of communication into one. This helps agents to access chat requests from different platforms without getting confused. Agents can simply select the channel that they want to take chat requests from and start working on it on the fly. With the help of Freshchat chat software, businesses exchanged around 20 billion messages per month in the year of 2019. Freshchat live chat software has an AI-powered engine which provides triggered messages to website visitors and encourage them to explore product pages, add items to the cart and subscribe for the newsletter. These chatbots help organizations boost engagement and not let visitors go unattended even during after-office hours. Freshchat bots further help qualify leads based on designed workflows. You can also trigger emails to visitors based on their actions on your page. What is so unique about Freshchat integrations? Freshchat offers a highly integrative interface for companies to collect customers from as many platforms as possible. Freshchat integrations include: Line Facebook Messenger WhatsApp business Apple Business Chat Websites Mobile applications Freshchat works as a single integrating platform to source contact, chat requests, queries, from different sources to ease the work of your sales representatives. The AI-powered engine of Freshchat, also helps to quicken the response mechanism with precise answers and generating follow-up requests with conversations based on intent. Best of all, Freshchat allows agents to send GIFs, videos, images, audios, and documents to the prospects to drive positive responses. What are key Freshchat live chat software features? Here is a quick overview of the features offered by Freshchat chat software: Chat messenger Application integration AI engine for strengthened automated responses Marketing campaign Simultaneous engagement with multiple customers What is Freshchat pricing? Freshchat pricing is available in 6 different plans, these are: Blossom – ₹1399/- per month per user Garden – ₹ 2799/- per month per user Estate – ₹ 4299/- per month per user Forest – ₹ 7199/- per month per user Estate Omnichannel – ₹ 7199/- per month per user Forest Omnichannel – ₹ 12199/- per month per user Freshchat is live chat software for websites to boost customer engagement rates. It provides an interpersonal way to c... Read More

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Assignment Rules Priority Inbox Canned Responses +30 More

Freshservice

From Asset Management Software

(3 reviews)

Starting Price

₹1,499.00

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What is Freshservice? Freshservice is one of the best IT service desk solutions designed to meet the challenges faced by modern organizations. The software allows companies to manage their IT assets and problems in real-time. It assists in standardizing service delivery systems across departments, roles, and locations, and streamlining them to a single platform. Freshservice also helps in boosting the agents’ productivity. The software provides a dynamic focus on individual user workflow. It does so by automating repeating tasks with a robust workflow automation supported by virtual agents and AI-powered chatbots. Freshservice helps set up an IT system which is efficient, simple and operates with perfect timing. This service desk software can be completely personalized as per your company’s requirements. It handles various kinds of activities such as incident management, SLA management, service cataloguing, etc. Service Level Agreement Management with Freshservice Freshservice allows IT companies to multiple service level targets. The software helps in establishing multiple SLA policies as per the team’s requirements and estimate service delivery to employee in tandem to the said policies. This IT service desk software also allows companies define criteria-based deadlines, depending on source, group, type, ticket priority. Another key benefit of using Freshservice is that enables users to escalate tickets automatically about the SLA violation with the help of pre-determination of automation rules. Features of Freshservice Here is a list of features offered by Freshservice IT service desk software: Incident management SLA upkeeping Knowledge management Service catalog Team huddles Workflow automation Self-service automation What is the price of Freshservice? Freshservice is available in four different plans: Blossom – ₹999/- per month Blossom – ₹11,988/- per year Garden – ₹2,499/- per month Garden – ₹29,988/- per year Estate – ₹3,499/- per month Estate – ₹41,988/- per year Forest – ₹53,988/- per year Freshservice is one of the best IT service desk solutions designed to meet the challenges faced by modern organizations... Read More

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Incident Management Knowledge Management Workflow Management +17 More

Freshteam

From Applicant Tracking System

Starting Price

₹5,399.00/month

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What is Freshteam? Freshteam is a cloud-based applicant tracking and HR management system deployed majorly for sourcing recruiters and screening candidates. Key highlight of the HRMS software is the multiple tools available for candidate management. Checking the availability of team leads for conducting interviews, scheduling candidate notifications, sending feedback reminders and email template for managing time are prime examples of the software’s candidate management capabilities. The software is also best used for time off and vendor management. Time off management is critical for managing employee requests for time-offs, checking leave balances and handling compensation issues. Vendor management, on the other hand, helps companies add key vendors to the applicant tracking systems. Once added, vendors prove to be a critical resource for looking after candidate sourcing. End users can easily manage workflows using Freshteam software solutions. Through this HRMS software, users can customize questions of the application forms, segment users for the screening process, sync conversations of the candidates and get a consolidated view for the conversations. Key features of Freshteam HR Software: Employee information system Interaction history Interview scores Document submission & form filling Recording candidate decisions Collecting structured feedback Integrated email support for conversations Benefits of using Freshteam HR Management Software: Job board integrations for agency management Recruiting automation for saving time Career site for reaching the pool of candidates Quick response notifications for a well-coordinated candidate selection process Filtering option for rejected and accepted candidates Data-driven insights and reports Freshteam Pricing Different pricing plans are available for Freshteam HRMS software with us: Blossom- Rs 5399 Garden- Rs 9999 Estate- Rs 17999 For more details, please request a callback and product experts will get back to you shortly. Freshteam is a cloud-based applicant tracking and HR management system deployed majorly for sourcing recruiters and scr... Read More

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Email Templates Interview Management Analytics and Reporting +9 More

Freshping

From Network Monitoring Tools

Starting Price

₹770.00/month

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What is Freshping? Freshping is a reliable network monitoring software. It can monitor fifty URLs in one minute. The software is suitable for startups, bloggers, Managed Service providers (MSPs) and DevOps communities. With Freshping, users can manage large teams. They can add up to ten members at a time for maintaining their checks. Moreover, its advanced location insights help users in realizing the best and worst locations for their website’s functionality. Further, the user’s incident log in is maintained by the software for a total period of six months, allowing them to get a better insight into the performance of their website within a specific period. What are the various user access levels in Freshping? The user access levels in Freshping are as follows: Admin: The software enables admins to add, edit and delete checks. Besides, the admins can even view weekly reports and integrate the software with Freshworks software. The admin cannot remove an owner from the account. Read-only: Users with the read-only access can only view the dashboard along with the other reports provided by the software. They cannot remove or add any user. Contact: Contacts can only receive alerts. They do not get access to any login rights. Freshping Pricing The pricing of the software is available in three different plans: Blossom: Rs. 770/- per month for one user. Garden: Rs. 2520/- per month for one user. Estate: Rs. 5040/- per month for one user. If you want to use the services provided by Freshping, send us a callback request. Our sales team will offer you an activation key so that you can start using the software. The Latest Version of Freshping The latest version of the software is Version2.0, which comes with the following unique features: Showcase Website Reliability: The software offers real-time badges to its users, enabling them to showcase their website’s current status along with the historic uptime. The badges will ensure the customers that the webpage is safe and they do not have to look out into separate status pages. Response Strings: Freshping checks for particular strings within a website and sends in alerts to the users from time to time. They can monitor their sites based on those specific strings. Specific Status Codes: Freshping enables its users to mark certain HTTP status codes as up and down. Users can exclude corresponding status codes like 503 while going for website maintenance. Monitor Authenticated URLs with custom headers: Users can now monitor their URLs within a protected environment by using custom headers offered by the software. For example, the ‘user-agent” header can be used to serve specific content within the webpage. Timely Alerts: The latest version of Freshping sends timely alerts to its users, notifying them in advance about the expiry date of their SSL licensing, thus, helping them to maintain the trustworthiness of their website. What are the benefits of using Freshping? Hassle-free one-click setup: Users can start monitoring their websites by clicking on the ”start monitoring” option offered by Freshping. Dashboard: The software offers an advanced dashboard consisting of reports based on performance and availability, along with past incident graphs. Response time analytics: Freshping offers advanced metrics based on Average response time, Apdex score, and Individual response time to its users, enabling them to understand their website’s performance from time to time. Customized notes and alerts: With Freshping, users can alert customized notes for their website visitors. The notes contain instructions that the visitors need to follow when the website is down. Access the downtimes: The software provides detailed incident history to its users, enabling them to understand the downtime period related to their website. Downtime alerts via multiple channels: The software sends instant website downtime alerts to its users via various channels like SMS, email and slack. Comparison of Freshping with other Network Monitoring Tools Freshping vs Manage Engine Firewall Analyzer Freshping vs ARRIS OBI-free RFoG solutions Freshping vs Solarwinds Network Performance Monitor Freshping vs CA Technologies Network Monitoring Software Freshping vs Uptrends Freshping is a reliable network monitoring software. It can monitor fifty URLs in one minute. The software is suitable... Read More

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Downtime Alert Integration Public Status Pages +7 More

Freshmarketer

From Marketing Automation Software

Starting Price

₹4,636.00/month

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What is Freshmarketer? Freshmarketer is one of the best marketing automation tools available, currently used for optimizing the performance of a website as well as nurturing customer relations. Freshmarketer features automation support required for achieving higher sales and conversion rates. The software also manages end to end processes of a marketing lifecycle such as gaining leads, driving more signups and designing email campaigns. Some of the other key functional areas of Freshmarketer are: Acquisition: The software helps in attaining qualified leads through this option called conversion optimization. The option helps improve a website's layout for attaining optimized performance. This also ensures higher traffic and direct signups. Engagement: Freshmarketer allows users to develop their customer relationships using a robust email marketing system. It also incorporates all the important aspects such as designing, developing, and dissemination of captivating mails that are relevant as well as highly personalized. Retention: Customer retention is an important aspect of a marketing campaign. Freshmarketer's marketing automation tools prioritize factors that enhance customer retention rates thereby helping organizations add incremental to their business. Why choose Freshmarketer API? Major industry players choose Freshmarketer for several reasons. Here are a few: Increased conversion optimization for enhancing the number of leads captured. Creating beautiful, responsive, and effective emails. Advanced targeting options for emails and websites. Integration between sales and marketing channels. What are some of the most notable Freshmarketer features? Here are some key features offered by Freshmarketer: Email marketing campaign management Marketing automation Customer categorization Conversion optimization and personalization Integrations What is the price of Freshmarketer? Freshmarketer is available under various plans. The price starts from Rs. 4636 per month for 1000 users but can be changed as per an organization's requirements. So we recommend you to please forward a call back request for appropriate information. Freshmarketer is one of the best marketing automation tools available, currently used for optimizing the performance of... Read More

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Contact Management Web Form Tracking Drag-and-drop Email Editor +13 More

Freshworks 360

From Call Center Software

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What is Freshworks 360? Freshworks 360 is a feature-rich call center software that is easy to deploy and requires little to no maintenance expenditures. The software has a simplified plug and play function that allows companies to instantly deploy Freshworks 360 in their operation. This call centre software facilitates teams to operate contextually with every single call. It keeps the information of every contact at the agent’s fingertips. The software offers an easy portability system of porting customer information from different systems. Freshworks 360 has an advanced inbound routing engine that allows agents to not miss a single call and fulfil their targets in record time. This feature keeps a thorough record of all the inbound calls attended during the working hours, including holidays. Boosting Inbound Sales Output with Freshworks 360 Freshworks 360 simplifies the task of phone number and call management in real-time. The software manages phone numbers from multiple locations and categorizes them based on geographic locations for easier access. This call center management software enables companies to purchase active phone numbers in over 90 countries and track their usage in real-time. All these tasks can be done from the convenience of a single account. The software allows companies to utilize all the interaction data such as call recordings, notes, email interactions to adapt a productive sales strategy and optimize lead conversion. What features does Freshworks 360 offer? Here are some core features offered by Freshworks 360: Minimization of busy work to drive sales Phone call management Email marketing campaigns Customized reports Advanced call metrics Omnichannel routing Agent availability reports Queue call back Advanced call metrics Smart answer voice bot What is the price of Freshworks 360? The price of Freshworks 360 varies based on the several factors such as the size of the operations, number of employees, etc. Please request a call for further inquiries regarding the software. Freshworks 360 is a feature-rich call center software that is easy to deploy and requires little to no maintenance exp... Read More

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Contact Management Call Logging Lead Scoring +7 More

FreshConnect

From Collaboration Software

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Freshconnect is the enhanced version of the 'Discuss' feature inside Freshdesk. With Freshconnect, you can collaborate with your team right where the context is without having to switch between multiple tools. Just open up the discussion from within a ticket or a deal and tag any teammate to start collaborating. In Freshdesk, collaborate with your team on tickets by inviting team members for discussions whether they are an agent, admin or even someone in another function. Freshconnect is the enhanced version of the 'Discuss' feature inside Freshdesk. With Freshconnect, you can colla... Read More

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Ticketing Collaboration Automation +4 More

Freshcaller

From IVR Software

Starting Price

₹1,399.00/month

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What is Freshcaller? Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to their customers via inbound or outbound calls. The software can also be used by the internal support and marketing team of a company that functions over dedicated phone systems to solve unique challenges. Freshcaller has a wide global reach and can be availed by citizens of 40 countries. Freshcaller is a fully customizable platform. From business hours to greetings and queues, users can customize everything as per their needs and requirements. Further, the multi-level IVR system of Freshcaller quickly connects the callers with an agent available at that time, ensuring faster solutions to their problems. How is the Call Barging feature of Freshcaller beneficial for businesses? The Call Barging feature of the software allows supervisors to monitor the live conversation between their agents and customers in a discreet manner. They also get the option to barge into the conversation and communicate with the customer and agent in a simultaneous manner. Increased number of call resolutions: Businesses get to understand the needs of a customer and offer a solution to their problems in real-time. Enhanced business decisions: Businesses can make better decisions based on the after call ratings given by the customer. Thay can further train an agent by monitoring the services provided by them. On spot support: Supervisors can provide instant support to a customer in case the agent finds it hard to provide an adequate solution. Thus, saving a lot of time needed for call transfers. Pricing of Freshcaller Blossom: It charges ₹999 per user, annually. ₹1,399 per user, on a monthly basis. Garden: It charges ₹1,999 per user, annually. ₹2,799 per user, on a monthly basis. Estate: It charges ₹3,299 per user, annually. ₹4,299 per user, on a monthly basis. Forest: It charges ₹4,999 per user, annually. ₹7,199 per user, on a monthly basis. If you want to use the services offered by Freshcaller, send us a callback request. Compatible Platforms of Freshcaller Freshcaller is a web-based software that can be accessed from any web browser on a desktop. Useful Features of Freshcaller Intuitive Dashboard: Freshcaller features an intuitive dashboard, enabling the managers and admins to view the list of customers who are waiting in the queue, on-going calls and the status of onboard agents in real-time. A complete history of interaction with customers: The software enables its users to view a detailed history of the conversations between their agents and customers. This feature also helps the agents to get a glance at the previous conversations and offer a quick solution to similar problems. Call Masking: Freshcaller allows its users to mask their existing phone numbers with an alternative number while providing support across different regions.. Supervisor Controls: Freshcaller features a wide variety of tools and resources for the supervisors and managers. This enables them to monitor all the conversations, barge into live calls and channelize the call queues as per their needs and requirements. Developer friendly UI library: The software helps its users deliver a consistent customer experience by offering them a developer-friendly UI library. They also get to integrate with external apps in a seamless manner. Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to the... Read More

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Inbound Call Center Number Porting Basic Call Queues +26 More

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