• Cart

Buyer's Guide

Related Article

Five9 Software & Products

Sort By
Five9 Contact Center
What is Five9 Contact Center software? Five9 Contact Center is an intelligently designed call center management software. It helps call center organizations ensure that their service agents can work from any location easily. Used by enterprises worldwide across different sectors, the software ensures better customer support through higher uptime, clear voice calls, and the information security. Five9 Contact Center allows contact centers to prioritize their customers’ needs and serve them accordingly. With the help of this call center software, organizations can perform the performance evaluation for their customer service agents and devise plans for their training and improvement. Five9 Contact Center ensures strong network architecture and telephony infrastructure. It further helps maintain security compliances and implement data protection practices. What are the different modules offered by Five9 Contact Center Solutions? Here are some key modules offered by Five9 Contact Center software: Telephone consumer protection act compliance Inbound calling activity support Outbound calling activity support Predictive dialer Workforce optimization Performance dashboard Quality management Gamified approach for customer handling How does Five9 Contact Center software help in boosting an agent’s productivity? Five9 Contact Center software helps agents divert their complete focus on one aspect – Customer Satisfaction. The call centre software enables agents to seamlessly move between outbound calling lists and inbound queues. No separate setups are required for organizations as this call center management software allows users to navigate easily. The software also assists in removing immense technological gaps among CTI, outbound dialers, ACD functionality, and CRM integrations. Agents are no more required to physically login and logout of their dedicated outbound and inbound call queues. Everything is unified to a single platform with this software. Why should call centers use Five9 Contact Center Software? Five9 Contact Center solutions provide detailed and actionable insights to call centers for monitoring and improving the performance of their business. It offers easy access to the information to supervise the key statistics of calling operations and take steps for process improvement. Managers are provided access to the historical data in real-time. In addition, the contact centre software assesses agents’ performance, gathers insights, and identifies problems that need action. The call center software offers performance evaluation in a visually dynamic and role-based environment, which includes supervisors, executives, and agents. What is the Five9 Contact Center software pricing? The price of Five9 Contact Center software is available on demand. You can request a call back for price related inquiries. Five9 Contact Center is an intelligently designed call center management software. It helps call center organizations e... Read More About Five9 Contact Center
Inbound Call Center Outbound Call Center Blended +5 More

Last Updated on : 17 Jun, 2021